Iphone unlock problems

Discussion in 'iPhone Tips, Help and Troubleshooting' started by kainechris83, Dec 23, 2016.

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  1. kainechris83, Dec 23, 2016

    kainechris83 macrumors newbie

    kainechris83

    Joined:
    Dec 23, 2016
    #1
    i wonder if anybody could help. i purchased a iphone 5s on ebay which was originally from ireland but i had it sent to the uk. The person who sold it said and advertised it as unlocked, but no matter which sim ive tried i get the sim not supported message. i have done an imei status check and it said

    iphone carrier/network : unlock
    sim unlocked :true


    why is the phone not unlocked im confused lol , the seller reset the phone before shipping, could this revert it back to its unlocked state?
     
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  2. laudern, Dec 25, 2016

    laudern macrumors 6502a

    Joined:
    Jan 5, 2011
    #2
    The seller can reset the settings one million times, it won't make a difference. The phone has been set to work on only a specific networks bands.

    It is a bitch to get around with some type of sim card physical insertion. I don't know if it is an option any more.

    You got a fully functional iPod. Get some cool tunes on it and enjoy. Or complain to the seller and get your money back.
     
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