Other iPhone Upgrade Program Mail-in Experiences?

C0SM0

macrumors member
Original poster
Jan 16, 2009
88
5
This year I’m having my new iUP iPhone delivered and sending the old one back using the mail-in kit because my local Apple Store didn’t have the phone I wanted available for pickup.

I was wondering if anyone here has done the iUP upgrade by mail before and would care to share your experience with it. I have heard many horror stories about AT&T Next customers having their phones lost when being returned... and it has me a little nervous about sending my phone back to Apple.

I’d really appreciate it if you could share your experiences with the iUP mail-in option.

Thanks in advance for your help.
 

edlex

macrumors 68000
Apr 14, 2010
1,998
804
Miami
This year I’m having my new iUP iPhone delivered and sending the old one back using the mail-in kit because my local Apple Store didn’t have the phone I wanted available for pickup.

I was wondering if anyone here has done the iUP upgrade by mail before and would care to share your experience with it. I have heard many horror stories about AT&T Next customers having their phones lost when being returned... and it has me a little nervous about sending my phone back to Apple.

I’d really appreciate it if you could share your experiences with the iUP mail-in option.

Thanks in advance for your help.
Pretty easy last year. They send you a kit with instructions to reset the phone, box and sleeve for the phone. Drop off at Fedex and done.
 

C0SM0

macrumors member
Original poster
Jan 16, 2009
88
5
Thanks for the help. That makes me feel a bit more comfortable with the process.
 

BigMcGuire

Contributor
Jan 10, 2012
5,423
6,800
California
I’ve done it twice. Works perfectly. Follow instructions. Get receipt when handing it in. Good to go. You have a limited number of days to get it back so send it ASAP. Worked perfect for my wife and I.

Will be doing it again this time.
 

Pipper99

macrumors 68030
Aug 14, 2010
2,798
1,343
Fort Worth, TX
I’ve done it twice. Works perfectly. Follow instructions. Get receipt when handing it in. Good to go. You have a limited number of days to get it back so send it ASAP. Worked perfect for my wife and I.

Will be doing it again this time.
How many days do you have to send it back?
 

BigMcGuire

Contributor
Jan 10, 2012
5,423
6,800
California
How many days do you have to send it back?
I think it was 14 days. Yep: https://www.apple.com/legal/sales-support/iphoneupgrade_us/

2e:
"Prompt Return of Financed iPhone. If you exercise your Upgrade Option and do not return your original Financed iPhone as directed by Apple within 14 days, your original Installment Loan will be reinstated and you will be responsible for any missed and/or remaining installment payments, as well as any installment payments under your New Installment Loan."
 
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archer75

macrumors 68030
Jan 26, 2005
2,853
1,406
Oregon
super easy process and apple provides everything you need. Even a piece of tape to seal the box. I thought that was funny.
Last year by the time ours phones were processed we had made a 13th payment on the old phones. Later apple refunded that 13th payment for both our loans automatically.
 

Pipper99

macrumors 68030
Aug 14, 2010
2,798
1,343
Fort Worth, TX
I think it was 14 days. Yep: https://www.apple.com/legal/sales-support/iphoneupgrade_us/

2e:
"Prompt Return of Financed iPhone. If you exercise your Upgrade Option and do not return your original Financed iPhone as directed by Apple within 14 days, your original Installment Loan will be reinstated and you will be responsible for any missed and/or remaining installment payments, as well as any installment payments under your New Installment Loan."
Thank you so much!
 
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Chele

macrumors regular
Feb 20, 2003
181
116
Illinois
I agree with the others, super easy process! Last year was the first year that I did it but it couldn't have been easier! Just make sure to write down the tracking number and you can keep an eye on it.
 

Pipper99

macrumors 68030
Aug 14, 2010
2,798
1,343
Fort Worth, TX
I assume that it has to be in the shipper's posession within the 14 days, not back in Apple's hands by then? That's how regular product returns work.
 

Chele

macrumors regular
Feb 20, 2003
181
116
Illinois
I assume that it has to be in the shipper's posession within the 14 days, not back in Apple's hands by then? That's how regular product returns work.
I'm actually not sure but I would think so. Hopefully someone knows because I would like to have at least a week with my new Max, to make sure that I love it before sending off my 8+.
 
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C0SM0

macrumors member
Original poster
Jan 16, 2009
88
5
Does the mail-in kit come packaged with the new iPhone, or does it ship separately?
 

djuzi

macrumors member
Sep 22, 2013
85
11
I'm so glad to finally do the in-home IUP option.
Last year, I was on TMobile and we had to do the upgrade in the store unlike other carriers that had the option and there were all these server issues, which led to a huge headache of canceling my order in store redoing IUP, double charges that took a month to fix.

I'm on Verizon this year but my wife is still on TMobile and I'm glad that both had the mail option.
 

Olivia23

macrumors 6502a
Jul 26, 2008
728
161
around
Pretty easy last year. They send you a kit with instructions to reset the phone, box and sleeve for the phone. Drop off at Fedex and done.
Dang. I hate that I have to drop mine off at Fedex. That's quite a drive, but they do have a fedex drop off box near me. Wonder if I'll be able to drop it in there.
 

Chele

macrumors regular
Feb 20, 2003
181
116
Illinois
Weird. Maybe it depends on your carrier? Mine's AT&T.
That is weird! Mine is AT&T too. I just remember my delivery driver giving me my trade in kit and remarking how light it was. And I was like...yeah, because it's just an empty box! Last year was the first year that I did the mail in trade in so I don't know.
 

RomeosTune

macrumors member
Sep 14, 2018
32
7
Somewhere in the middle
That is weird! Mine is AT&T too. I just remember my delivery driver giving me my trade in kit and remarking how light it was. And I was like...yeah, because it's just an empty box! Last year was the first year that I did the mail in trade in so I don't know.
hmmm, I've done it a couple years and got the regular box and a bag to put the phone in. I wrap it like crazy in bubble tape and send it back in the same box it came in. Maybe I'll get a kit this year. lol I want a kit!!!!!!!!! :D
 

Chele

macrumors regular
Feb 20, 2003
181
116
Illinois
Yeah, it was a box within the shipping box and it had a SIM removal kit, shipping label, and even a piece of tape! That amused me.
 

BigMcGuire

Contributor
Jan 10, 2012
5,423
6,800
California
The return package has been in a separate package from the phone for me. It had me a little worried too because it came days after I got the phone this last time. (Fed Ex for me). Separate tracking number entirely.
 
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