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crimsontde88

macrumors member
Original poster
Sep 24, 2018
50
72
Has anyone else received notice of their iUP return kit? In the last when I have logged in and tracked my order I see a return kit listed under the new phone. This year all my order shows is the new phone.
 

4sallypat

macrumors 68040
Sep 16, 2016
3,508
3,318
So Calif
Trade in boxes usually are sent via FedEx as in the past (US).

Best to check your FedEx app for incoming tracking.
 

crimsontde88

macrumors member
Original poster
Sep 24, 2018
50
72
Trade in boxes usually are sent via FedEx as in the past (US).

Best to check your FedEx app for incoming tracking.

I’m talking about in the Apple Store app. It doesn’t show a trade in at all but it does on my confirmation email. It’s odd.
 

4sallypat

macrumors 68040
Sep 16, 2016
3,508
3,318
So Calif
Here's my notice on the trade in box from Apple store app:

IMG_AB3122CB44F1-1.jpeg
 

deleon

macrumors member
Apr 17, 2010
55
35
I had exactly the same question. In all the years past, I saw the second shipment for the return box. My order confirmation email say "Upgrading from". I was thinking that I would just wait for the new phone and then sort it out from there. Maybe go in store if I don't see a FedEx shipment a few days after.
 
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crimsontde88

macrumors member
Original poster
Sep 24, 2018
50
72
I had exactly the same question. In all the years past, I saw the second shipment for the return box. My order confirmation email say "Upgrading from". I was thinking that I would just wait for the new phone and then sort it out from there. Maybe go in store if I don't see a FedEx shipment a few days after.

I'm glad to see my Wife and I aren't the only ones, I assume if it's a widespread thing it will get sorted out. If I don't see some sort of trade in kit a day or two after I receive the new phone, I'll be calling them I guess.
 

MarkNewton2023

macrumors 6502a
Sep 17, 2023
604
603
I had exactly the same question. In all the years past, I saw the second shipment for the return box. My order confirmation email say "Upgrading from". I was thinking that I would just wait for the new phone and then sort it out from there. Maybe go in store if I don't see a FedEx shipment a few days after.
I tried before while I was with iUP for the phone shipped to me. The store refused accepting the return. I was instructed to mail it with the provided FedEx box. If not receiving it yet, they told me to wait then mail the return. The store cannot provide the return box either. You can try and may have better luck than I was.
However, for iUP store pickup, the store can accept the return.
 
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deleon

macrumors member
Apr 17, 2010
55
35
When I got my phone shipping notice today, the trade in kit now shows up on my apple account. It is set for delivery on the 26th-28th. So Apple is updating the order properly.
 
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ant the ninja

macrumors 6502a
Nov 21, 2012
619
722
Both mine and my wife’s say shipped and we received our import scans on UPS, this is what I see in my app. I’m sure the tracking for the kit will pop up at some point.
 

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C7 POWER

macrumors 68000
Apr 10, 2015
1,932
1,303
Charlotte, NC
Ill come via FED EX and usually you will see it listed within a day or so after getting the phone. At least in my past years thats how it has been
 

Chele

macrumors 6502
Feb 20, 2003
369
643
Illinois
My trade in kit isn't showing up on my account either. There is wording on the order status about the trade in kit though, which wasn't there earlier. I'm assuming that it'll be updated and I'll get tracking on the kit. It is different than it's been in the previous years though.
 

Chele

macrumors 6502
Feb 20, 2003
369
643
Illinois
Just to update, I got an email from Apple about 15 minutes ago saying that my trade in kit in processing. I just checked my store app and it also shows the kit. It says I should get it between 9/26-9/28. I hope that everyone else's updated as well!
 
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