iPhone Upgrade Program - Trading in Damaged Phone

[dan-K]

Hi guys,

Just a quick one - last weekend I was at a wedding and long story cut short I dropped my iPhone 7+ which has resulted in some pretty nasty scratches and dings on the back of the device and some sort of 'air bubble' underneath the glass on the bottom right hand bezel.

Will this at all affect my ability to trade in my iPhone for the new iPhone on the IUP?

Cheers in advance!

Dan

 

[jhall8]

Hi guys,

Just a quick one - last weekend I was at a wedding and long story cut short I dropped my iPhone 7+ which has resulted in some pretty nasty scratches and dings on the back of the device and some sort of 'air bubble' underneath the glass on the bottom right hand bezel.

Will this at all affect my ability to trade in my iPhone for the new iPhone on the IUP?

Cheers in advance!

Dan

Here is the official information:

https://www.apple.com/legal/sales-support/iphoneupgrade_us/


Exercising your Upgrade Option. To exercise your Upgrade Option you must:

• Trade in your Financed iPhone in good physical and operational condition, as directed by Apple;

Condition of Financed iPhone when Exercising your Upgrade Option. As noted above, your Financed iPhone must be in good physical and operational condition when exercising your Upgrade Option as determined solely by Apple or Apple’s trade-in service provider (“Trade-In Service Provider”). For a Financed iPhone to be considered in good physical and operational condition, the Financed iPhone must:

• Power on and hold a charge;
• Have an intact and functioning display;
• Have no breaks or cracks; and
• Have Activation Lock disabled (you may be asked to disable at the time of upgrade).

If exercising your Upgrade Option via apple.com, you must also remove the SIM card prior to returning the original Financed iPhone.

 

[Shadowbech]

What they will do is use one incident from the AppleCare plus that came with it. And then they will allow it to be trade in.

 

[Mlrollin91]

Just make sure you have an incident to use, otherwise its OOW price. My sister cracked her screen months ago and just now got it replaced incase something worse happened between then and now. She still has one incident left. Just incase.