iPhone X iPhone upgrade program woes

aimbdd

macrumors 6502a
Original poster
Dec 10, 2008
616
45
East Cost
So I preordered the same as the previous years, and recieved my trade in kit, and sent my x on its way to apple. A week and a half later, I recieved it back in the mail, no reason or email or anything. I called apple, and apparently the serial number didn’t match. So they figured it out that it was because the phone was replaced, and the serial number wasn’t updated. They finally updated it and sent me a new box to ship it back to them (After calling three times and talking to two different “senior advisors” ) I sent the device back to them and now they are saying the the device is damaged, and that I used my two AppleCare+ (I hadn’t used any) incidents so there is nothing they will do, and the device is on its way back to me, again. When I shipped it to them, it worked fine and had no external damage. I keep my phone in an otter box with a screen protector. I’ve also now payed two payments on this phone that was supposed to have been traded in. Any advice? The senior advisor said that they “may” make an exception and take the device back, and to send it back to them a third time. I also “may” get one or both of my extra payments back. Any thoughts? They can’t even tell we what’s wrong with it. Definitely makes me not want to ever use the apple upgrade program again. (Or even buy another iPhone)
 

mritech

macrumors regular
Jul 29, 2015
175
79
Why do people deal with Apple directly for the upgrade program?

Use you’re carrier. Verizon always had damage, lost and theft insurance only starting this year (XS release timing) you were able to get it thru Apple for loss/theft and the cost is way more too.

I see no benefits to using AppleCare vs Asurion.

Also being able to upgrade every year anyway who needs the battery program?
 

HDFan

macrumors 65816
Jun 30, 2007
1,493
362
I see no benefits to using AppleCare vs Asurion.
AppleCare gives you access to Apple Support. Since I use it almost weekly I have saved a ton of money by not having to pay for support calls during those extra two years.
 

BugeyeSTI

macrumors 68030
Aug 19, 2017
2,720
1,860
Arizona
With IUP why wouldn’t you trade it in in store? My girlfriend turns in her phone at AT&T every year and has no issues. Doesn’t Apple except trade in devices in store?
 
Last edited:

macfacts

macrumors 68040
Oct 7, 2012
3,502
4,124
Cybertron
Conflicting info, you said you haven't use any of your apple care+ but have a iPhone with a different serial number from a swap.
 

mritech

macrumors regular
Jul 29, 2015
175
79
AppleCare gives you access to Apple Support. Since I use it almost weekly I have saved a ton of money by not having to pay for support calls during those extra two years.
Most people shouldn’t need tech support IMO... iOS is so easy compared to android, also there are forums like this, google, ilounge, YouTube that can provide help for things
 

Shadowbech

macrumors 603
Oct 18, 2011
5,181
1,363
Apple iPhone World
With IUP why wouldn’t you trade it in in store? My girlfriend turns in her phone at AT&T every year and has no issues. Doesn’t Apple except trade in devices in store?
Question is though, being that the device is on iUP and you ordered online for home delivery, can you take that to the Apple store and trade it in? I have not heard some one do this. Not that I would do it this way but maybe good to know in the future.

I know that if you do in-store pick up, you do trade it in at the Apple Store, this is why I prefer this route because you have the sales specialist do a quick inspection and completes your trade in.
 
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Mlrollin91

macrumors G5
Nov 20, 2008
13,477
8,687
Ventura County
Why do people deal with Apple directly for the upgrade program?

Use you’re carrier. Verizon always had damage, lost and theft insurance only starting this year (XS release timing) you were able to get it thru Apple for loss/theft and the cost is way more too.

I see no benefits to using AppleCare vs Asurion.

Also being able to upgrade every year anyway who needs the battery program?
Asurion is more expensive, doesn’t allow you to go to the Apple Store and their replacement products are horrible. They are not held to Apple’s standard.
 

mritech

macrumors regular
Jul 29, 2015
175
79
Really? I only pay 7 bucks a month and really have a major issue to need a replacement, break or lose my phone but the 2 times I needed it the replacement was fine that’s going all the easy back to the 3GS with just about every model yearly throughout
 

aimbdd

macrumors 6502a
Original poster
Dec 10, 2008
616
45
East Cost
Asurion is definitely garbage. I’ve went 23 refurbs (of the same device). Yes, 23. Finally got Verizon to replace it, and new phone was perfect until I traded it in. That wasn’t an iPhone, though.
 
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StaceyMJ86

macrumors 68000
Sep 22, 2015
1,782
1,396
Washington, DC
Wow, I didn’t realize that people were having issues with Asurion. I’ve only had to have a device replaced twice through Asurion before I switched to Apple. Since then I never had an issue. When I needed a replacement, I went through Apple.
 

burgman

macrumors 68000
Sep 24, 2013
1,971
1,378
Why do people deal with Apple directly for the upgrade program?

Use you’re carrier. Verizon always had damage, lost and theft insurance only starting this year (XS release timing) you were able to get it thru Apple for loss/theft and the cost is way more too.

I see no benefits to using AppleCare vs Asurion.

Also being able to upgrade every year anyway who needs the battery program?
Two minutes reading about Asurion issues is why.
[doublepost=1542325528][/doublepost]
Conflicting info, you said you haven't use any of your apple care+ but have a iPhone with a different serial number from a swap.
Warranty replacement not AppleCare is my guess.
 

HDFan

macrumors 65816
Jun 30, 2007
1,493
362
Most people shouldn’t need tech support IMO... iOS is so easy compared to android, also there are forums like this, google, ilounge, YouTube that can provide help for things
I see your point. Folks who just use Safari or mail probably won't have any issues. However imagine when you get in your car it talks to your phone and asks if you want navigation directions to your first appointment. You say yes, and now your watch starts buzzing when the car tells it you are approaching your freeway turnoff. You get home and Homekit turns on the lights, A/C, and raises the blinds. As more devices start talking with each other the orders of complexity, and thus possible problems, increases as well.

In the last weeks I've had issues with my Time Machine router suddenly denying WiFi access to clients even though they are on the exclusion list. Mac App Store updates keep giving me the error that the Apple store isn't available when I try to do updates, although it is. (This is a support issues that we've been working on for months.) Home Pods don't do Stereo when streaming from a mac. I had an apple pay payment rejected. Took multiple calls to the merchant, my bank, and Apple to get that all figured out.

And these are just a few examples. A lot of times I just am not interested or don't have the time to plow through forum posts to find solutions which might not even be correct. [Had several of these in the past week or so. Post says this should fix it. I try it. It doesn't]. I am sure you are well aware of the limitations of open forums. I call Apple, let them own the issue and let them do the work to solve it. Some times you actually get work done faster if you are lazy.

In addition to all of this you get hardware support, maybe loss coverage as well. A fully configured Xs Max is ~$2K if you included AppleCare, screen protector, tax, case. If my Guide tells stories of phones disappearing in the street markets in Hanoi, I would start worrying about my phone. I might not bring it, missing great photo moments. If I did bring it I would be worrying about losing my phone and not being able to take pictures for the rest of my trip, rather than enjoying the moment. With AppleCare+ I don't worry about it.[/QUOTE]
 

BigMcGuire

Contributor
Jan 10, 2012
4,622
5,668
California
My wife and I have done iUP since it started with no problems. Having the ability to walk into an Apple store and walk out with a replacement phone in 6 minutes is why I pay for AppleCare+. Apple stores are much more willing to just give you a replacement phone with AppleCare+ - at least they have for us. Apple has treated us well.
 

StaceyMJ86

macrumors 68000
Sep 22, 2015
1,782
1,396
Washington, DC
My wife and I have done iUP since it started with no problems. Having the ability to walk into an Apple store and walk out with a replacement phone in 6 minutes is why I pay for AppleCare+. Apple stores are much more willing to just give you a replacement phone with AppleCare+ - at least they have for us. Apple has treated us well.
I’ve also experienced getting replacements with no issue with AppleCare+ as well.
 
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