Just wondering if anyone had any experience with this. I shipped off my 11 Pro in the box with label Apple provided (FedEx). The package made it as far as Keasby, NJ from NYC before getting stuck for almost a week now. I’ve reached out to Apple and they’re looking into it, curious if anyone has any experience with this happening?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Other iPhone Upgrade Return Stuck with Fedex
- Thread starter hazeof3dd
- Start date
- Sort by reaction score
I’ve had my iPhone take 5 days to travel 20 miles. Shrug. those return shipping’s are interesting. I live 30 miles from a return center. I wouldn’t be terribly worried about it.
Do you have a FedEx receipt? If you can prove you gave it to FedEx I suspect you are ok.
Indeed, always ask for the receipts when you drop these off at _____ shipping company. Take photos of them. My last few Apple Upgrade returns took FOREVER to actually hit their destinations. But never had a problem.
Dropped it off at a Walgreens that is a FedEx drop off location. Asked for a receipt which was given to me in the form of a text message that just gave access to the tracking number. But it is the tracking for the label Apple provided so I don’t know what more they could need. In theory.
I only drop off at a FedEx or UPS office, depending on the shipper.
I have returned 3 items in the past few week for trade in with Apple. For me I take them to a real FedEx location. I just don't want to take any chances of an item getting lost somehow.
I, too, ask for a receipt and I track it with my FedEx account.
I, too, ask for a receipt and I track it with my FedEx account.
Well, the FedEx tracking shows the drop off, as well as movement through the FedEx system as far as their distribution hub in NJ. Hopefully that will be enough.
Should be. I've never had a problem with Apple Upgrade Plan returns.
That said --- I live 30 miles from the Bloomington California return center that most of mine went to. And ... yes, it spent 5 days getting there LOL. So I wouldn't be terribly worried if I was you. Keep us updated
I’m sure Apple pays an economy rate on return shipping. Their recycle stream can’t absorb a huge influx of returns all at once anyway, so it doesn’t matter if they dribble in over time. Overnight express would be a waste of money.
My iPhone 12 Pro ordered through Apple with AT&T as the carrier took 2 days to travel from China to Cary, NC. Unbelievable!
Both FedEx and UPS are seeing HUGE increases in volume as holiday online shopping begins earlier than ever before. As well as all other items in between. They are struggling to match capacity with demand. Really are not many people lining up to work in a FedEx or UPS sorting facility.
It’s bound to have an impact on all types of shipments.
It’s bound to have an impact on all types of shipments.
Called FedEx this morning as it’s been a week since any movement has happened and they said call the shipper and have them start lost package procedures. That’s all they could tell me. So I guess now I just have to deal with Apple, which is probably easier anyways.
So in case this happens to anyone else, here's how this seems to go:
Don't waste your time contacting Fedex, they're useless.
Contact Apple, they'll look into it, hopefully you don't end up like me where after carefully explaining what happened, they think your trade in kit got lost on its way to you instead of on its way back to them.
Once Apple realizes Fedex has lost your old iPhone, they'll initiate a refund request and file a claim with Fedex
This next part hasn't happened yet, but I've been told once everything is done with the Fedex claim, Apple, will forward it to Citizens One and close out your loan.
I have been getting daily email reminders I have X days left to send in my old iPhone, which I'm told is just automated and I have nothing to worry about.
I'm going with the theory that some Fedex worker in Keasby, NJ knows what all these identical packages going back to Apple are and decided to snag mine. But who knows.
Don't waste your time contacting Fedex, they're useless.
Contact Apple, they'll look into it, hopefully you don't end up like me where after carefully explaining what happened, they think your trade in kit got lost on its way to you instead of on its way back to them.
Once Apple realizes Fedex has lost your old iPhone, they'll initiate a refund request and file a claim with Fedex
This next part hasn't happened yet, but I've been told once everything is done with the Fedex claim, Apple, will forward it to Citizens One and close out your loan.
I have been getting daily email reminders I have X days left to send in my old iPhone, which I'm told is just automated and I have nothing to worry about.
I'm going with the theory that some Fedex worker in Keasby, NJ knows what all these identical packages going back to Apple are and decided to snag mine. But who knows.
Did you ever get a resolution from Apple? I had the same problems, and I’ve called multiple times. They said that it would be handled once the FedEx claim is paid... which is bs in and of itself. Anyways, I got an email this morning saying that my phone was never received and that my loan was reinstated. I’m pissed since the last specialist I spoke to said not to worry that they would be handling it, and I don’t have to pay anything else on the old loan.