How many iPhones have you guys had replaced under warranty or through AppleCare? I am on my 3rd iPhone 4 and had to replace the first two for different issues. Both times I had a great customer service experience with the genius at the Apple store with minimal questioning from their end. They only seemed to care about my having a good ownership experience.
But with the new AppleCare+, I feel that Apple is now taking a backward step in terms of customer service and may not be willing to exchange/replace a phone as willingly as before. Also I don't like the fact that AppleCare+ is now $99 vs $69 and also that you have to play $49 for every replacment. Do you think that this is a policy change with Tim Cook now at the helm? I don't like it at all. No questions asked customer service is one of the biggest reason's I have been a faithful patron of Apple. I hope it does not change for the worse going forward.
Discuss.
But with the new AppleCare+, I feel that Apple is now taking a backward step in terms of customer service and may not be willing to exchange/replace a phone as willingly as before. Also I don't like the fact that AppleCare+ is now $99 vs $69 and also that you have to play $49 for every replacment. Do you think that this is a policy change with Tim Cook now at the helm? I don't like it at all. No questions asked customer service is one of the biggest reason's I have been a faithful patron of Apple. I hope it does not change for the worse going forward.
Discuss.
