iPhone warranty and AppleCare question

Discussion in 'iPhone' started by saintforlife, Oct 7, 2011.

  1. saintforlife macrumors 65816

    Feb 25, 2011
    How many iPhones have you guys had replaced under warranty or through AppleCare? I am on my 3rd iPhone 4 and had to replace the first two for different issues. Both times I had a great customer service experience with the genius at the Apple store with minimal questioning from their end. They only seemed to care about my having a good ownership experience.

    But with the new AppleCare+, I feel that Apple is now taking a backward step in terms of customer service and may not be willing to exchange/replace a phone as willingly as before. Also I don't like the fact that AppleCare+ is now $99 vs $69 and also that you have to play $49 for every replacment. Do you think that this is a policy change with Tim Cook now at the helm? I don't like it at all. No questions asked customer service is one of the biggest reason's I have been a faithful patron of Apple. I hope it does not change for the worse going forward.

  2. miles01110 macrumors Core


    Jul 24, 2006
    The Ivory Tower (I'm not coming down)
    Then don't buy it. Pretty simple solution if you ask me.

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