iPhone warranty if hacked in Canada?

Discussion in 'Jailbreaks and iOS Hacks' started by GadgetNeil, Mar 5, 2008.

  1. GadgetNeil macrumors newbie

    Nov 29, 2007
    If I bought an iPhone in the US and unlocked it here in Canada, what could I do if it had a problem mechanically? could I just restore it to the OOTB state and ship it to Apple? At my local apple store, an employee stated that a US bought iPhone which has not been activated with AT&T will not be serviced. Is this true?
    I've been hearing of a lot of Canadians buying the iPhone in the USA, and they seem to be very happy with it. But if there is essentially no warranty, I'm reluctant to spend that amount of money
  2. igglepuff macrumors regular

    Sep 27, 2007
    restore it to complete factory settings, if there's any sign of jailbreaking or unlocking they wont do a thing guaranteed. Regarding the activation i'd assume your friend is right - if it wasn't activated with att (or provider that is legit for iphones) then it has to have been jailbroken and unlocked, thereby voiding the warranty... Im not sure, however, if they actually check if it was activated or not to behonest. only real way woudl eb restore and then give it a shot, i guess..

    tons of people are in teh same state as you, btw. myself for once, however with some issues if you jsut go into the apple store( in teh states) they may swap it there, i had mine repalced for a messed up screen wiht otu questions in person
  3. jeffmc macrumors 6502

    Sep 21, 2007
    this is wrong.
    the first thing the genius or applecare will do is run the serial number to see if it's been activated.

    if it hasn't been activated, you don't have a warranty. simple as that.

    so no, you are not covered
  4. shaggymac macrumors newbie

    Mar 6, 2008
    Read the Warranty Card carefully!

    If It does not mention anything about activating the iPhone then you're covered. However if it says "Warranty starts the day you activate" then you're not.

    From what I understand, if you purchase an iPhone from Apple, the warranty clock starts ticking the day you walk away from the store.

    Apple automatically registers your product for you.


    Enter your iPhone serial # and it will tell you if you're covered.

    If your iPhone shows signs of Jailbreak or abuse then you wont be covered. So restore carefully :)
  5. exg5 macrumors newbie

    Sep 17, 2007
    I guess this answers your questions... (my interpretation) is that yes they will see that it hasn't been activated, but you can just say you had trouble while attempting to activate it...
  6. ajl917 macrumors 6502

    Oct 8, 2007
    People have mentioned that if you get the AT&T Pay as you go plan for like $10, then go for the return, they could replace it...
  7. Dadeleine macrumors member

    Feb 23, 2008
    this is wrong.

    I am in Canada, I had an iPhone who's reception (on a hacked/unlocked phone on the Rogers network) was awful. I drove down to Lynwood, went into the store and they said "it has to be on AT&T for the warranty to apply". I said "no it doesn't, I'm in Canada and don't need the ATT iPhone plan...I use ATT's GoPhone option when I'm in the States"...(which was complete hoowie by the way). The guy was an ass, so I wandered 14 feet to the ATT store, bought the cheapest GoPhone card, dropped it in, walked back to the Apple store and got a different ass....he was even more of an ass, so I asked for the manager. She gave me a new phone in 2 minutes.

    be firm...it's illegal to unlock, but if you re-lock it, they'll never know. Apple is generally very good at returns. Be firm and don't feel like you're doing something dodgy, cause really...you're not. It's under Applecare.
  8. ikanu macrumors newbie

    May 5, 2008
    Iphone Warranty

    My 1.1.4 unlocked/ hacked iphone that I just purchased about 1 month ago in California just stopped making any sounds: speaker, receiver, system sounds....... I live in Ontario, Canada and I find myself left with what I can gather as my only option. I am going to attempt to return my freshly factory setting restored ipone. I have lost my AT&T sim card and was wondering if I can purchase sim cards individually in the States? Also when you brought your iphone in and had it exchanged did you have to give a U.S. address? Any help would be appreciated....
  9. igw macrumors member

    Oct 14, 2007
    Sorry for this Bump.

    So i'm in canada with a hacked iPhone, if i restore it to factory then go to an apple store in the states, they should honor the warranty right. Also, I bought this iphone used so it was already activated by an american on AT&T. Would apple give me the new iPhone as a replacement. The problem I have is a dead pixel. Thanks
  10. Dadeleine macrumors member

    Feb 23, 2008
    yes, they'll likely replace the phone (not with a 3G though...:( )
    if they cause you any "it's not activated" grief at all (they'll try) wander into the mall and grab a AT&T Go-Phone card...legally it's activated with AT&T that way.
    I restored mine with ziphone...worked perfect.
  11. igw macrumors member

    Oct 14, 2007
    So since I only have one tiny pixel that is dead, will they still replace it.

    Also will they give me a new (1st gen) iphone or will they fix my iPhone.

    Also, why will they not give me a new 3g iphone, i thought they sold out of old iphones.

    How much is the cheapest go phone thing with AT & T.
  12. yeaguy macrumors newbie

    Sep 28, 2008
    hey just checking if anyone has been able to get there iphone replaced.. im in teh same position as this user.. going to chicago next week .. and thinking of getting a pay as you go , restore and get a new phone if possible?

Share This Page