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iPhone XS iPhone Was Stolen

J

jona2125

macrumors 6502a
Original poster
Jul 12, 2010
780
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Last weekend an iPhone XS only a few weeks old was stolen. Logged into iCloud and tried to locate it but it said it was offline so it's probably gone for good. Apple was notified and they allowed me to go to the nearby Apple store for a replacement device which ended up being a 512GB which was an upgrade over the stolen one so that made things a little better, I also added AppleCare+ with Theft and Loss since now I'm paranoid. Citizens One is still working on canceling the loan but what I'm curious about is what does someone get by stealing an iPhone anymore anyways? This seems like a very moot thing to do aside from trying to make a quick buck on scamming people off eBay/Craigslist. I filed a report with the local LEA and am still hopeful it turns up but for now that's a sad loss. Anything more I should be doing?
 
iPhones are expensive paperweights when they’re stolen, so it doesn’t really make sense to steal them anymore. Did you have AC+ with Theft and Loss on your last one? If you did, once you’ve gotten your replacement and dropped the payment responsibility, the phone is no longer yours to worry about. If you didn’t, you might still be on the hook to pay for it. Sounds like you’ve done everything that is expected of you though.
 
Stealing a phone for parts is another reason. Not everyone has access to spare parts for Apples new phone. Remember, many items that are new which are stolen predominately end up in countries that do not have such items and spare parts.
 
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Nacket said:
iPhones are expensive paperweights when they’re stolen, so it doesn’t really make sense to steal them anymore. Did you have AC+ with Theft and Loss on your last one? If you did, once you’ve gotten your replacement and dropped the payment responsibility, the phone is no longer yours to worry about. If you didn’t, you might still be on the hook to pay for it. Sounds like you’ve done everything that is expected of you though.
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No I did not have the Theft and Loss on it though both Citizens One and Apple have told me I am no longer responsible for the stolen device and that if it does turn up to send it back to Apple.


laptech said:
Stealing a phone for parts is another reason. Not everyone has access to spare parts for Apples new phone. Remember, many items that are new which are stolen predominately end up in countries that do not have such items and spare parts.
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That's a good point I didn't think about that. Well at least it may provide someone a benefit down the road I guess.
 
tromboneaholic said:
Why did you add loss protection if Apple replaced your stolen phone without it? Won't they just replace it again? Was there a special reason they replaced it this time?
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Why wouldn't I? Not all Apple stores are the same so I can't just base a stroke of goodwill from one to extend to any others. The store simply showed significant pity with a combination of the amount of purchasing volume I do specifically through that location and holiday spirit. I didn't request nor think I would have had this much support from not only the store but Apple and Citizens One on this.
 
Nacket said:
iPhones are expensive paperweights when they’re stolen, so it doesn’t really make sense to steal them anymore. Did you have AC+ with Theft and Loss on your last one? If you did, once you’ve gotten your replacement and dropped the payment responsibility, the phone is no longer yours to worry about. If you didn’t, you might still be on the hook to pay for it. Sounds like you’ve done everything that is expected of you though.
Click to expand...
You can find icloud locked devices on ebay for a couple of hundred $$$.
When u look what apple charges for a broken glass back u know why...
 
Something feels fishy. Why would they give you a brand new $1,100+ phone with higher specs than the one you had before and you didn’t even have lost or stolen coverage? That doesn’t seem right and it doesn’t seem what Apple Would do. They will just tell you, tough luck buddy, you should’ve had the insurance.
 
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Packers1958 said:
My 64GB iPhone XS Max and my 2008 Honda Civic were stolen. Apple gave me a free 512 GB Max and a 2018 Jaguar XJ.
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lol i have an iPhone X and an '09 Jag XF. Wonder if I can conveniently misplace them and be upgraded to a 1TB iPhone XI Max and '18 Rolls Royce Phantom....gratis of course....
 
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Never mind said:
Something feels fishy. Why would they give you a brand new $1,100+ phone with higher specs than the one you had before and you didn’t even have lost or stolen coverage? That doesn’t seem right and it doesn’t seem what Apple Would do. They will just tell you, tough luck buddy, you should’ve had the insurance.
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I don't have an answer for you aside from goodwill. I have had plenty of instances where I've been told tough luck so this was a surprise for me as well.
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Packers1958 said:
My 64GB iPhone XS Max and my 2008 Honda Civic were stolen. Apple gave me a free 512 GB Max and a 2018 Jaguar XJ.
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They must be in the spirit of giving that's amazing, congrats!
 
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jona2125 said:
No I did not have the Theft and Loss on it though both Citizens One and Apple have told me I am no longer responsible for the stolen device and that if it does turn up to send it back to Apple.




That's a good point I didn't think about that. Well at least it may provide someone a benefit down the road I guess.
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Did you receive any paperwork or receipt showing you owe $0.00 for the replacement?Would love to see that! Can you post a picture?
 
Never mind said:
Something feels fishy. Why would they give you a brand new $1,100+ phone with higher specs than the one you had before and you didn’t even have lost or stolen coverage? That doesn’t seem right and it doesn’t seem what Apple Would do. They will just tell you, tough luck buddy, you should’ve had the insurance.
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I'm not buying this either. This thread needs a poll as to how many actually believe this claim. I'm voting no ever if the OP buys a watch, ipad pro, mb, atv, imac and other items at least once a year.
 
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lsmachado said:
Did you receive any paperwork or receipt showing you owe $0.00 for the replacement?Would love to see that! Can you post a picture?
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I haven't received anything from CO yet but no there was nothing from the Apple store. However upon checking further the device was credited to our market account indicating this was given as a promotional phone.
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StarShot said:
I'm not buying this either. This thread needs a poll as to how many actually believe this claim. I'm voting no ever if the OP buys a watch, ipad pro, mb, atv, imac and other items at least once a year.
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I do not buy most of those items, they are provided to me through our market account. I do however buy a few items personally a year, this recent XS being one.
 
if the OP's company spends a lot of money per year at the local store, and is known to refer friends and family to the store, I can see the Apple Store going the extra mile. As to the finance company, maybe Apple played a role in that.
 
Citizen's One did not null the account, there was a miscommunication from the representative on how she interpreted the original comments. I had to close the account this morning.
 
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