Iphone will not charge and not recogized by USB

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jenniferjoy175, May 30, 2008.

  1. jenniferjoy175 macrumors newbie

    Joined:
    May 30, 2008
    #1
    Please help, yesterday I noticed my iphone was not charging on my car charger. I brought it home and it will not charge on the coking port or on the computer. I get an error message that USB device Not recogized. Anyone know what to do? The nearest apple dealer is over an hour away and I need my phone for work, Im always on call. If I have to send it off I dont even have a sim card to activate an older phone while mine is being repaired!EERRRRR Help!!!!
     
  2. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #2
    Try using a Gas Duster or Compressed Air to get the dust off the dock or the usb plug. Though it sounds as if you are due for a replacement iPhone. Sometimes you can short-out the iPhone with those car chargers, but the Apple Store will see it as a "software glitch" and you can get a replacement immediately. You can take the SIM card out of the current iPhone and put it in a $10 phone until you get yours replaced. Keep Us Advised.:(
     
  3. jenniferjoy175 thread starter macrumors newbie

    Joined:
    May 30, 2008
    #3
    Sooo..am I going to have to go to the apple store or do I just need to call? My phone is only 2 months old. Thanks
     
  4. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #4
    Sorry for the delay; you can call and they'll walk you through a "hard-boot" where you hold down the Home Button and the Power Button at the same time and a couple of others, but it really sounds like you're experiencing "a software glitch" that cannot be fixed by the "hard-boot" so get to the Apple Store as soon as possible. Just let the Apple Store know that it's not charging and they should give you a replacement on the spot. Also, when was the last time you did a sync and SAVE on your computer? That's important, since you want to make sure all your contacts, iCal, etc. are saved for your replacement iPhone. Good Luck. :(
     
  5. jenniferjoy175 thread starter macrumors newbie

    Joined:
    May 30, 2008
    #5
    hmmm sounds good but it will not sync with my computer....so I have no way to save the contacts....errr
     
  6. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #6
    When was the last time you synced?
     
  7. jenniferjoy175 thread starter macrumors newbie

    Joined:
    May 30, 2008
    #7
    lol probably three months ago.....i dont use it with computer often

    How do i remove sim card from the phone...i dont see where the back will come off
     
  8. bacaramac macrumors 65816

    bacaramac

    Joined:
    Dec 29, 2007
    #8
    Sim card is on the top. Take a paperclip and push into hole. Tray will pop out.

    If you haven't changed much in the last three months you can sync new phone to the old restore file that iTunes should of saved.
     
  9. SFC Archer macrumors 68000

    SFC Archer

    Joined:
    Nov 9, 2007
    Location:
    Troy, MT
    #9
    Sim card is not in the back...its on top. Should see a tiny hole, use a paper clip and insert gently in the little hole until you feel pressure...continue to press until the tray is released. It will slide out for removal of sim card.

    The apple store will replace the sim for you when they replace your iPhone. Also, recommend you do not use that car charger again in the future.
     
  10. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #10
    Yep, just follow the prompts by iTunes and you can get all your contacts, iCal, etc. and you'll be back up and running in no time. I brought my MacBook to the Apple Store back in October when I had a replacement for the exact same software glitch and no power, and they gave me a new replacement and I took my iPhone to the parking lot and did the iTunes activation on my MB in my car and it took about 10 minutes to activate and set up my contacts and all the extras. :cool: Good Luck.
     

Share This Page