iPhone will not connect to Exchange

Discussion in 'iPhone Tips, Help and Troubleshooting' started by techiet, Sep 4, 2012.

  1. techiet macrumors newbie

    Sep 18, 2011
    I have ONE iPhone out of about a dozen that will not connect to Exchange. I can even set up the users account on my iPhone 4 but when I try to set it up on her iPhone 4 it refuses to connect. The ONLY different to my knowledge between the two phones is AT&T vs. Sprint. Both phones are updated to same version.

    Unlike the other phones, it does not auto detect the information so it prompts for the server name. When I enter the server name, it still will not connect.

    If I login to the users exchange account, it does not show any mobile devices are connected.

  2. Phil A. Moderator

    Phil A.

    Staff Member

    Apr 2, 2006
    Shropshire, UK
    Is it the same on WiFi and 3G? If it's only on 3G that you get a problem, it could be an issue with the data account
  3. techiet thread starter macrumors newbie

    Sep 18, 2011
    Good thought... I just assumed she was connected to wifi when I was setting her up but it never occurred she might be on 3G. I'll see what happens when I login to wifi and try again. Thanks!


Share This Page