iPhone Will Not Remove From Account

Discussion in 'iPhone' started by ghsNick, Jul 10, 2017.

  1. ghsNick, Jul 10, 2017
    Last edited: Jul 10, 2017

    ghsNick macrumors 68020

    ghsNick

    Joined:
    May 25, 2010
    #1
    Hi There -

    I recently purchased an iPhone SE and had to exchange it for another one at the Apple Store. I completely reset it before giving them the old phone but I cannot remove it from my account.

    I went into my devices and selected "Remove from Account" but for some reason it won't remove itself. It shows that it's currently removing the Amex card tied to the phone (but won't complete) and for some reason I can't completely delete the device.

    I then changed my iCloud password and it still appears.

    Any idea on what I can do to remove it?
     

    Attached Files:

  2. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #2
    I have all kinds of stuff in there I no longer own. I wonder if it's an issue? I've always reset my devices and turned off find my iPhone etc.
     
  3. ghsNick thread starter macrumors 68020

    ghsNick

    Joined:
    May 25, 2010
    #3
    Does it still appear after deleting the devices you no longer have?
     
  4. crf8 macrumors newbie

    crf8

    Joined:
    Apr 6, 2017
  5. Audit13 macrumors 6502a

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #5
    Devices seem to hang around for a bit or until someone else activates the device on their account. This has been my experience and never worried about it.
     
  6. ghsNick thread starter macrumors 68020

    ghsNick

    Joined:
    May 25, 2010
    #6
    Yeah, how long do they hang around for though?

    It's been two weeks and I was able to manually remove another device immediately that I no longer own...for some reason this original iPhone SE will not remove itself.
     
  7. noobinator macrumors 601

    Joined:
    Jun 19, 2009
    Location:
    Los Angeles, CA
    #7
    Yep. I gave up trying.
     
  8. cbronfman macrumors 6502

    Joined:
    Feb 24, 2008
    Location:
    Washington DC
    #8
    Is it still under Find my iPhone? Did you remove it from your device before selling it???
     
  9. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
  10. ghsNick thread starter macrumors 68020

    ghsNick

    Joined:
    May 25, 2010
    #10
    Yes - it doesn't work...super weird.

    Everything else was removed easily...this original iPhone that I had to return will not leave my account.
     
  11. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #11
    Strange.

    Are both devices named the same?
     
  12. ghsNick thread starter macrumors 68020

    ghsNick

    Joined:
    May 25, 2010
    #12
    Yes, they were at one point but I updated the name on my current device to make it different and it still won't remove.

    Spoke with a Senior Rep last night on this phone (screen shared) and we did everything...nothing worked.

    He's going to call me back today (after 24hrs) since it's no longer showing in his system for me. If it still appears in my system he's going to have someone on his team manually remove the serial number.
     
  13. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #13
    That's really bizzare.

    The reason I asked if they had the same name, is because I recall something like this when I got a replacement iPhone 5 so many years ago. I hazily remember that it was because both devices were named the same, but in my case it resolved itself fairly quickly.

    Just strange. Hope they figure it out for you.
     
  14. nburwell macrumors 68040

    nburwell

    Joined:
    May 6, 2008
    Location:
    PHL
    #14
    This might seem silly, but did you unpair your Apple Watch from the SE you returned to Apple?

    Not sure if that would have anything to do with it, but I figured I would throw it out there.
     
  15. ghsNick thread starter macrumors 68020

    ghsNick

    Joined:
    May 25, 2010
    #15
    Yes...but then I paired it to my new iPhone SE (which was a backup of the old iPhone SE) and restored the Watch from the last backup.

    I'm going to try to reset the watch and remove the old phone...if that works I'll have to set up the Watch as new.
     

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