Do you have iTunes installed, Apple Mobile Device Support, iTunes helper? Check the USB ports on the Windows computer and check the cable too. Do you have anourr PC in the house you can try it with?
Do you have the laptop connected to a power source? I'm not sure if it's the same for acer but my old sony vaio changes to low powered usb 2.0 when it's on battery mode. It won't charge unless the power source is connected.
The laptop is always connected to the wall, I´ve never even had the battery on it.
I'm not sure if it's the same for acer but my old sony vaio changes to low powered usb 2.0 when it's on battery mode. It won't charge unless the power source is connected.