iphone wont boot

[mekopolis]

it crashed while updating apps from the appstore
now it wont boot, never leaves the apple logo

i've hit the reset buttons (sleep + home button at the same time) quite a few times, and it just loops

I've charged it thinking it was a battery problem

when I plug it in it, my computer recognizes it as new hardware, an Apple Ipod
but goes no further, itunes doesn't recognize it, even freezes itunes

How do I Reformat it, or Restore it if I can't get Itunes to Recognize it or get it past the Apple Logo
I think that the OS is corrupted, how can i wipe it clean and reinstall?

Thanks

 

[thechidz]

it crashed while updating apps from the appstore
now it wont boot, never leaves the apple logo

i've hit the reset buttons (sleep + home button at the same time) quite a few times, and it just loops

I've charged it thinking it was a battery problem

when I plug it in it, my computer recognizes it as new hardware, an Apple Ipod
but goes no further, itunes doesn't recognize it, even freezes itunes

How do I Reformat it, or Restore it if I can't get Itunes to Recognize it or get it past the Apple Logo
I think that the OS is corrupted, how can i wipe it clean and reinstall?

Thanks

hold the sleep and home button down at the same time for a LONG time... like a minute... it will reboot

 

[mekopolis]

hold the sleep and home button down at the same time for a LONG time... like a minute... it will reboot

thank you

just tried this [held it for 1 minute, and tried again for almost 2 minutes]

and it still doesn't boot past the apple logo

 

[philgilder]

Step-by-Step:

1. Turn the iPhone ON
2. CONNECT it to the dock
3. Make sure iTunes is open so you'll know when it enters DFU mode
4. HOLD the Power/Sleep-Wake button AND the Home button for 10 seconds
5. RELEASE only the Power/Sleep-Wake button and continue to hold the Home button
6. WAIT until iTunes recognizes the phone in DFU Restore mode (in Windows a bubble pops up saying it recognized new hardware "DFU Mode" or something to that effect)
The last step may take SOME TIME, like, say, even 60 seconds or so. The screen should be OFF (black), if you see the "Connect to iTunes" logo, START OVER. It may take a few tries to do the steps just right, just reboot (hold both Power/Sleep-Wake AND Home until the Apple logo appears and the phone turns back on) then try again.


then restore the iphone

 

[thechidz]

errmmmm... looks like its time for a trip to the apple store I'm afraid? anyone else?

 

[chas0001]

it crashed while updating apps from the appstore
now it wont boot, never leaves the apple logo

i've hit the reset buttons (sleep + home button at the same time) quite a few times, and it just loops

I've charged it thinking it was a battery problem

when I plug it in it, my computer recognizes it as new hardware, an Apple Ipod
but goes no further, itunes doesn't recognize it, even freezes itunes

How do I Reformat it, or Restore it if I can't get Itunes to Recognize it or get it past the Apple Logo
I think that the OS is corrupted, how can i wipe it clean and reinstall?

Thanks

I had exactly the same problem. You can try and restore it. Power off the iPhone and disconnect it from your computer. Then hold down the home button and connect it your computer (keep holding down the home button until iTunes sees it). It should go into recovery mode and iTunes should recognise it.

 

[mekopolis]

Step-by-Step:

1. Turn the iPhone ON
2. CONNECT it to the dock
3. Make sure iTunes is open so you'll know when it enters DFU mode
4. HOLD the Power/Sleep-Wake button AND the Home button for 10 seconds
5. RELEASE only the Power/Sleep-Wake button and continue to hold the Home button
6. WAIT until iTunes recognizes the phone in DFU Restore mode (in Windows a bubble pops up saying it recognized new hardware "DFU Mode" or something to that effect)
The last step may take SOME TIME, like, say, even 60 seconds or so. The screen should be OFF (black), if you see the "Connect to iTunes" logo, START OVER. It may take a few tries to do the steps just right, just reboot (hold both Power/Sleep-Wake AND Home until the Apple logo appears and the phone turns back on) then try again.


then restore the iphone

this worked actually,
restoring it now

I did not know about #5 and how that kicks it into restore mode

thank you
and thank you for all those that helped
you just released a mountain of stress and worry

thank you

 

[philgilder]

I had exactly the same problem. You can try and restore it. Power off the iPhone and disconnect it from your computer. Then hold down the home button and connect it your computer (keep holding down the home button until iTunes sees it). It should go into recovery mode and iTunes should recognise it.

thats restore mode, what ive said is DFU mode which is "Device Firmware Upgrade", and more likely to work with serious problems as it allows access further 'into' the iphone. had to use it many a time when i unlocked my 1st gen iphone

 

[chas0001]

thats restore mode, what ive said is DFU mode which is "Device Firmware Upgrade", and more likely to work with serious problems as it allows access further 'into' the iphone. had to use it many a time when i unlocked my 1st gen iphone

I didn't state DFU mode because it probably was not needed in this instance. My iPhone was stuck on the apple logo and the method that I specified worked fine.

 

[jpprice]

Thanks

You guys saved me a 2 and1/2 hour drive to Phoenix to get my iPhone fixed, again.

Thank You...