iphone wont boot

Discussion in 'iPhone' started by mekopolis, Jul 27, 2008.

  1. mekopolis macrumors regular

    Joined:
    Feb 10, 2008
    #1
    it crashed while updating apps from the appstore
    now it wont boot, never leaves the apple logo

    i've hit the reset buttons (sleep + home button at the same time) quite a few times, and it just loops

    I've charged it thinking it was a battery problem

    when I plug it in it, my computer recognizes it as new hardware, an Apple Ipod
    but goes no further, itunes doesn't recognize it, even freezes itunes

    How do I Reformat it, or Restore it if I can't get Itunes to Recognize it or get it past the Apple Logo
    I think that the OS is corrupted, how can i wipe it clean and reinstall?

    Thanks
     
  2. thechidz macrumors 68000

    thechidz

    Joined:
    Jul 25, 2007
    Location:
    New York City
    #2
    hold the sleep and home button down at the same time for a LONG time... like a minute... it will reboot
     
  3. mekopolis thread starter macrumors regular

    Joined:
    Feb 10, 2008
    #3
    thank you

    just tried this [held it for 1 minute, and tried again for almost 2 minutes]

    and it still doesn't boot past the apple logo
     
  4. philgilder macrumors 68000

    Joined:
    Sep 30, 2007
    Location:
    UK
    #4
    Step-by-Step:

    1. Turn the iPhone ON
    2. CONNECT it to the dock
    3. Make sure iTunes is open so you'll know when it enters DFU mode
    4. HOLD the Power/Sleep-Wake button AND the Home button for 10 seconds
    5. RELEASE only the Power/Sleep-Wake button and continue to hold the Home button
    6. WAIT until iTunes recognizes the phone in DFU Restore mode (in Windows a bubble pops up saying it recognized new hardware "DFU Mode" or something to that effect)
    The last step may take SOME TIME, like, say, even 60 seconds or so. The screen should be OFF (black), if you see the "Connect to iTunes" logo, START OVER. It may take a few tries to do the steps just right, just reboot (hold both Power/Sleep-Wake AND Home until the Apple logo appears and the phone turns back on) then try again.


    then restore the iphone
     
  5. thechidz macrumors 68000

    thechidz

    Joined:
    Jul 25, 2007
    Location:
    New York City
    #5
    errmmmm... looks like its time for a trip to the apple store I'm afraid? anyone else?
     
  6. chas0001 macrumors 6502a

    chas0001

    Joined:
    Sep 18, 2006
    Location:
    Alicante, SPAIN
    #6
    I had exactly the same problem. You can try and restore it. Power off the iPhone and disconnect it from your computer. Then hold down the home button and connect it your computer (keep holding down the home button until iTunes sees it). It should go into recovery mode and iTunes should recognise it.
     
  7. mekopolis thread starter macrumors regular

    Joined:
    Feb 10, 2008
    #7
    this worked actually,
    restoring it now

    I did not know about #5 and how that kicks it into restore mode

    thank you
    and thank you for all those that helped
    you just released a mountain of stress and worry

    thank you
     
  8. philgilder macrumors 68000

    Joined:
    Sep 30, 2007
    Location:
    UK
    #8
    thats restore mode, what ive said is DFU mode which is "Device Firmware Upgrade", and more likely to work with serious problems as it allows access further 'into' the iphone. had to use it many a time when i unlocked my 1st gen iphone ;)
     
  9. chas0001 macrumors 6502a

    chas0001

    Joined:
    Sep 18, 2006
    Location:
    Alicante, SPAIN
    #9
    I didn't state DFU mode because it probably was not needed in this instance. My iPhone was stuck on the apple logo and the method that I specified worked fine.
     
  10. jpprice macrumors newbie

    Joined:
    Sep 5, 2008
    #10
    Thanks

    You guys saved me a 2 and1/2 hour drive to Phoenix to get my iPhone fixed, again.

    Thank You...
    :D
     

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