Iphone won't switch on

Discussion in 'iPhone' started by josh bear, Sep 27, 2017.

  1. josh bear macrumors 6502

    Joined:
    Jan 11, 2010
    #1
    Hi All,

    bought an iphone 7 on the 5th of August and today it has switched off and wont come back on. Have tried holding the power on button with volume down and charging it but the screen remains black.

    This was bought from an o2 shop in the UK. Does anyone know if they will just replace or would you suggest going straight to apple?
    Thanks for any help.

    Josh
     
  2. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #2
    How long did you hold the lock button and the volume button down for?
     
  3. josh bear thread starter macrumors 6502

    Joined:
    Jan 11, 2010
    #3
    i have tried 10 seconds, 20 seconds and 30 seconds,
     
  4. C DM macrumors Sandy Bridge

    Joined:
    Oct 17, 2011
    #4
    Have you tried recovery mode?
     
  5. josh bear thread starter macrumors 6502

    Joined:
    Jan 11, 2010
    #5
    is that where you plug into a mac and then then hold the power and volume down button for 10 seconds? if yes then I have done that
     
  6. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    Is This iPhone purchase new or used? I'm not familiar with stores in the UK. Otherwise, I would suggest contacting the store you purchased it from if they offer any type of return policy or, you might be looking at going direct with Apple for a replacement warranty iPhone.
     
  7. josh bear thread starter macrumors 6502

    Joined:
    Jan 11, 2010
    #7
    hi. purchased new from an o2 store they will not place after 30 days. it was bought on 5th of august
    --- Post Merged, Sep 28, 2017 ---
    appt booked at genius bar for tomorrow. thanks for the help all
     
  8. ACST Suspended

    Joined:
    Sep 5, 2016
  9. josh bear thread starter macrumors 6502

    Joined:
    Jan 11, 2010
    #9
    yes. all day.
     
  10. josh bear thread starter macrumors 6502

    Joined:
    Jan 11, 2010
    #10
    Hi all

    Just to round the story off. Had my genius appt today. They did their tests and then replaced it with a new one. Great service.

    Josh
     
  11. snowtrooper1966 macrumors regular

    snowtrooper1966

    Joined:
    Oct 13, 2011
    Location:
    Clarksburg, WV
    #11
    One of the many reason I use Apple products.....
    Glad they sorted it properly for you!
     

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10 September 27, 2017