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iPhone won't turn on. Blue screen of death, help!

K

keatth

macrumors 6502a
Original poster
Aug 24, 2013
513
142
So i take my phone out my pocket and i see a blue screen of death and it starts fading purple, i turned the phone off and now it won't turn on. I plugged it into my computer and I'm doing an iTunes restore now. As I'm typing this the apple logo just came on the screen. I guess it should work after this, But wow I wonder why that happened.
 
If this happens again, I suggest you consult the Genius Bar at an Apple store. I had this problem before with my iPhone 5S where it suddenly showed the blue screen of death and refused to turn on at all. So I went to the store, and the staff told me that there was a problem with the logic board. Good thing I still had warranty when this happened, so it was completely cost-free. :D
 
I never heard of this - yikes.

Did you try holding the sleep/wake button along with the home button for a period of time? I did this when my phone crashed and was seemingly dead. This forced a restart and it was all good.

I agree, its best to take the phone in however.
 
What iPhone is it. If it's a 6 or 6+ with 64 or 128gb of storage it's a known issue
 
it is iPhone 6 with 64gb. I plugged it into iTunes and had to do a system restore. Then it finally booted up. It's working now. But that was odd.
 
So I take it back and say this happened and they will give me a new one?
 
The diagnostics will not show this issue, it will only show app crashes on the device for the last two weeks and a restore or update removes all the info. So if they phone goes blue again, just log a call with applecare or online support and then go into the store, that way they can see you've attempted to fix the issue and not just going in to fish for a replacement.

Explain the issue and say you've restored the device, followed steps on online support and still happening and they'll get it replaced for you :)
 
It's my iphone now that turns inti blue screen. However mine does not want to turn again.. I plugged it in into itunes in my computer yet it still not work. Any input? thanks..
 
Here's what my one year old iPhone 5s (with 64 GBs!) has been doing off and on for a month: in the middle of the night, it will buzz twice, then the white screen (with Apple logo) appears... that turns to a blue screen... then a black screen. This repeats for awhile, then the screen turns pinkish purple and then the phone powers down. So far, I've been able to power it back on the next morning... but it's getting more difficult to do. This morning it took five attempts before it would actually stay on. It's beyond annoying.

My question is this: the closest Apple Store is three hours away... so will the local Verizon store replace this when it finally goes for good?
 
DooDuh said:
Here's what my one year old iPhone 5s (with 64 GBs!) has been doing off and on for a month: in the middle of the night, it will buzz twice, then the white screen (with Apple logo) appears... that turns to a blue screen... then a black screen. This repeats for awhile, then the screen turns pinkish purple and then the phone powers down. So far, I've been able to power it back on the next morning... but it's getting more difficult to do. This morning it took five attempts before it would actually stay on. It's beyond annoying.

My question is this: the closest Apple Store is three hours away... so will the local Verizon store replace this when it finally goes for good?
Click to expand...

You might get Apple to replace it but if it is out of warranty not sure if even the carrier will do any thing unless you get lucky.

I would make sure you keep a good back-up as one day it may not revive in the morning.
 
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