iPhone won't turn on. Blue screen of death, help!

Discussion in 'iPhone' started by keatth, Jan 10, 2015.

  1. keatth macrumors 6502

    Joined:
    Aug 24, 2013
    #1
    So i take my phone out my pocket and i see a blue screen of death and it starts fading purple, i turned the phone off and now it won't turn on. I plugged it into my computer and I'm doing an iTunes restore now. As I'm typing this the apple logo just came on the screen. I guess it should work after this, But wow I wonder why that happened.
     
  2. jovinteng macrumors newbie

    Joined:
    Jan 9, 2015
    #2
    If this happens again, I suggest you consult the Genius Bar at an Apple store. I had this problem before with my iPhone 5S where it suddenly showed the blue screen of death and refused to turn on at all. So I went to the store, and the staff told me that there was a problem with the logic board. Good thing I still had warranty when this happened, so it was completely cost-free. :D
     
  3. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #3
    I never heard of this - yikes.

    Did you try holding the sleep/wake button along with the home button for a period of time? I did this when my phone crashed and was seemingly dead. This forced a restart and it was all good.

    I agree, its best to take the phone in however.
     
  4. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #4
    This would definitely be covered under the 1 year manufacture warranty.
     
  5. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #5
    What iPhone is it. If it's a 6 or 6+ with 64 or 128gb of storage it's a known issue
     
  6. keatth thread starter macrumors 6502

    Joined:
    Aug 24, 2013
    #6
    it is iPhone 6 with 64gb. I plugged it into iTunes and had to do a system restore. Then it finally booted up. It's working now. But that was odd.
     
  7. 938092 Suspended

    Joined:
    Dec 11, 2014
    #7
    There have been reports of faulty TLC flash in the 64/128gb models. I'd take it back to the store for a replacement as if this is the case then it will only get worse.
     
  8. keatth thread starter macrumors 6502

    Joined:
    Aug 24, 2013
    #8
    So I take it back and say this happened and they will give me a new one?
     
  9. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #9
    They would like to see it demonstrated but they will likely run some diagnostics on it and find it has a problem and replace with a refurb.
     
  10. Willis macrumors 68020

    Willis

    Joined:
    Apr 23, 2006
    Location:
    What feels like the middle of nowhere
    #10
    The diagnostics will not show this issue, it will only show app crashes on the device for the last two weeks and a restore or update removes all the info. So if they phone goes blue again, just log a call with applecare or online support and then go into the store, that way they can see you've attempted to fix the issue and not just going in to fish for a replacement.

    Explain the issue and say you've restored the device, followed steps on online support and still happening and they'll get it replaced for you :)
     
  11. a.guillermo macrumors regular

    Joined:
    Jan 12, 2015
    #11
    I would take it in for a checkup. It's called the blue screen of death for a reason
     
  12. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
  13. sboedhit macrumors newbie

    Joined:
    May 16, 2015
    #13
    It's my iphone now that turns inti blue screen. However mine does not want to turn again.. I plugged it in into itunes in my computer yet it still not work. Any input? thanks..
     
  14. 938092 Suspended

    Joined:
    Dec 11, 2014
    #14

    Take it back to apple
     
  15. DooDuh macrumors member

    Joined:
    May 1, 2014
    #15
    Here's what my one year old iPhone 5s (with 64 GBs!) has been doing off and on for a month: in the middle of the night, it will buzz twice, then the white screen (with Apple logo) appears... that turns to a blue screen... then a black screen. This repeats for awhile, then the screen turns pinkish purple and then the phone powers down. So far, I've been able to power it back on the next morning... but it's getting more difficult to do. This morning it took five attempts before it would actually stay on. It's beyond annoying.

    My question is this: the closest Apple Store is three hours away... so will the local Verizon store replace this when it finally goes for good?
     
  16. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #16
    You might get Apple to replace it but if it is out of warranty not sure if even the carrier will do any thing unless you get lucky.

    I would make sure you keep a good back-up as one day it may not revive in the morning.
     
  17. blake.ande macrumors newbie

    blake.ande

    Joined:
    Apr 8, 2016
    #17

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