iPhone won't turn on..

Discussion in 'iPhone Tips, Help and Troubleshooting' started by tsn84, Sep 6, 2010.

  1. tsn84 macrumors newbie

    Sep 6, 2010
    Hi I am hoping someone can help me, my phone has been working wonderfully and I hadn't plugged it into my computer in 3 months. Today I connected it to upgrade the software, now iTunes won't recognize my phone, I can't restore it, the apple logo and a little status bar that fills a tiny bit then the screen goes blank they appear again.. and on and on..
    If anyone has any idea what I should do I would appreciate it. I went on the Apple support site but apparently I have to purchase support help? I'm not sure what that was about.. Anyways thanks:mad:
  2. EricNau Moderator emeritus


    Apr 27, 2005
    San Francisco, CA
    Here is the Apple Knowledge Base article that addresses your issue.

    Also, Apple charges for phone support, but free support can be obtained at the Genius Bar if you have an Apple Store nearby.

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