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iPhone X iPhone X broken back, what are my options

anthony13

anthony13

macrumors 65816
Original poster
Jul 1, 2012
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Hey y'all, so I broke the glass on the back of my iPhone some time last week. Ironically I've never used a case on my iPhones, last week I bought the red leather case for it, and that's when it breaks. Anyways, it's on AT&T insurance, but I stopped in a store and the guy told me it was a 250 dollar replacement fee or I could go to an iFixit store and have it fixed there for "less". That part sounded suspect, as I've always avoided places like that. This is the only apple device I've ever had that doesn't have apple care plus as I got it as a gift and we had AT&T insurance on it.

Does anyone have any experience with this? I've also been thinking about joining Apple's iPhone upgrade program and getting an XS or Max, but this theoretically just lost all its value?
 
I can’t speak to whether you’re better off going with the insurance replacement option vs having it fixed by a 3rd party, but what I can tell you for certain is that the cracked back does not mean the phone has lost all its value. It definitely devalued it some, but you’d still get decent money out of it assuming the crack isn’t ridiculously bad.
 
anthony13 said:
Hey y'all, so I broke the glass on the back of my iPhone some time last week. Ironically I've never used a case on my iPhones, last week I bought the red leather case for it, and that's when it breaks. Anyways, it's on AT&T insurance, but I stopped in a store and the guy told me it was a 250 dollar replacement fee or I could go to an iFixit store and have it fixed there for "less". That part sounded suspect, as I've always avoided places like that. This is the only apple device I've ever had that doesn't have apple care plus as I got it as a gift and we had AT&T insurance on it.

Does anyone have any experience with this? I've also been thinking about joining Apple's iPhone upgrade program and getting an XS or Max, but this theoretically just lost all its value?
Click to expand...

If it Was me, I would not opt for a third-party to repair the back glass on the iPhone. I would front the money to have it repaired by Apple themselves, because they are trained with the specific iPhones and parts they are using.
 
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BasicGreatGuy said:
If the back glass is broken, that means a replacement phone.
Click to expand...

which the guy at AT&T when I walked in told me was a blanket 250 dollar replacement fee, which seemed like a lot to me, but maybe its cause I'm used to the apple care cost?
 
Replacing the back cover/glass of an iPhone X is really expensive and I know that, mine broke when I dropped it 2 months after release. Apple Store told me it would be 250 euros aswell (Yes, I live in Europe.) So I went to a 3rd party store and got it fixed for under 100 euros! I can't see any difference tbh. My girlfriend has the X aswell in the same Space Grey color and there is no different at all! So 3rd party isn't bad for a back cover/glass. Since the release of the new XS and XS Max I also switched to the new one.

I would just go with 3rd party and switch whenever you want.
The X is a good phone and I use it as my second phone now.
 
BasicGreatGuy said:
If the back glass is broken, that means a replacement phone.
Click to expand...

For the record, the back glass _can_ be repaired on the back of an iPhone. Third-party repair stores can make the repair as suggested by the OP, but Apple would likely just issue a replacement because it’s quicker and more convenient for the customer in that regard, because it is time-consuming.
 
I just can’t believe the deductible is this high. I’ll always buy from Apple from now on. It’s 300 dollars, that’s ridiculous.
 
I've had a phone with AT&T insurance before. The screen had broken. The insurance company AT&T used (Asurion) replaced the phone with a brand new one. They only needed the broken phone back but the replacement phone was brand new retail packaging. So I ended up with an extra charger, cable, headphones, etc. Being a new phone it was perfect condition and new battery.

And since I bought the phone with my credit card which had a protection benefit I was able to get a partial refund on the insurance claim. You may want to check if you qualify for such benefits.

It was a pretty new phone at the time and it was a Samsung S8+ so not sure you'll get the new retail packaging like I got but it was worth the replacement fee in my case.

Good luck.
 
anthony13 said:
which the guy at AT&T when I walked in told me was a blanket 250 dollar replacement fee, which seemed like a lot to me, but maybe its cause I'm used to the apple care cost?
Click to expand...

Yeah, but they're going to replace it with a "reconditioned" phone from Asurion, not with a white-box phone from Apple. You have ZERO idea where the Asurion replacement has been.
 
posguy99 said:
Yeah, but they're going to replace it with a "reconditioned" phone from Asurion, not with a white-box phone from Apple. You have ZERO idea where the Asurion replacement has been.
Click to expand...

Apple doesn’t do warranty replacements with white retail boxes either. They use brown box replacements.
 
firewire9000 said:
Put a case and forget it.
Click to expand...

I Can’t say I agree with this. Mainly because that will affect the resale value _if_ the OP cares about that. As I said, I think it’s either better to simply upfront the money and make the repair. But it’s also the cost of not having AppleCare either in this situation.
 
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