iPhone X iPhone X call quality

[BarredOwl]

I’ve turned WiFi calling off, but 75% of the time I make a call folks say my voice is either fading in and out or is garbled. I’ve made a Genius Bar appointment, but I’m wondering if I can troubleshoot this thoroughly to isolate whether this is software or hardware. Anything I can do?

 

[akash.nu]

How about checking if your signal is good enough.

 

[timeconsumer]

I’ve turned WiFi calling off, but 75% of the time I make a call folks say my voice is either fading in and out or is garbled. I’ve made a Genius Bar appointment, but I’m wondering if I can troubleshoot this thoroughly to isolate whether this is software or hardware. Anything I can do?

Have you tried using headphones to see if it's a microphone issue?

 

[BarredOwl]

Have you tried using headphones to see if it's a microphone issue?

Indeed I have. I believe it is s microphone issue.
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How about checking if your signal is good enough.

Yep, very good signal.

 

[Wags]

Which carrier ?

 

[BarredOwl]

Which carrier ?

Verizon. Thanks for your replies!

 

[davidgnomo]

Same problem here ... and I even can't hear people very well : sometimes I have to call back 2 or 3 times before being able to hear and be heard well ! It's so annoying, but I'm glad I'm not alone and crazy ...

 

[Wags]

Thought read someone else said the same with Qualcomm phone on ATT.

 

[victoriani]

No issues here. Very clear compared to my iPhone 7 and I’m deaf. I was very surprised as to how clear it was!

 

[5105973]

Same problem here ... and I even can't hear people very well : sometimes I have to call back 2 or 3 times before being able to hear and be heard well ! It's so annoying, but I'm glad I'm not alone and crazy ...

I was talking about this on another thread. This is a problem that plagued both my IPhone 7 Plus and my husband’s. (Both Qualcomm modems on the AT&T network$)

We now have Intel based AT&T iPhone X’s and the call quality is better. Not great (I know what great sounds like because I had it on the HTC 10) but good enough we can hold conversations with each other and others again. It was not at all good on the 7 Pluses. We never figured out what the issue was.

 

[davidgnomo]

I was talking about this on another thread. This is a problem that plagued both my IPhone 7 Plus and my husband’s. (Both Qualcomm modems on the AT&T network$)

We now have Intel based AT&T iPhone X’s and the call quality is better. Not great (I know what great sounds like because I had it on the HTC 10) but good enough we can hold conversations with each other and others again. It was not at all good on the 7 Pluses. We never figured out what the issue was.

I called Apple Customer Care here in Italy and they told me it could be a carrier problem ("Wind" for the record) : I'm making a series of tests that the Customer Care told me to do, I will know more in a few days (but not before Christmas) ...