iPhone X iPhone X finish

[ijon01]

Been a while, switched to Samsung for a while then decided to come back and get an x, first one had sim tray that didn’t sit flush and dust in camera lenses exchanged it and this one has flush sim tray but the sim tray opening feels sharp around the edges and the silent switch rettles.

Anyone else have these issues?

Cheers

 

[BugeyeSTI]

I’ve heard the sim tray not sitting flush could be that the o-ring sealing the tray isn’t positioned properly and just needs to be aligned.. You may of just gotten a few devices that had defects. Just bring them back until your satisfied with one, Apple is very lenient about returns.

 

[ijon01]

The units were from my network provider they won’t exchange again, I’ve contacted apple and my options are go to a store which are miles away or have £500 frozen in my bank for an exchange service.

I’ve played the exchange lottery with every iPhone I’ve owned, I guess I foolishly thought the price tag would mirror the quality and finish this time, silly me...

 

[44267547]

Been a while, switched to Samsung for a while then decided to come back and get an x, first one had sim tray that didn’t sit flush and dust in camera lenses exchanged it and this one has flush sim tray but the sim tray opening feels sharp around the edges and the silent switch rettles.

Anyone else have these issues?

Cheers

Just an FYI, Apple can actually ship you a new Sim tray if need be, they may try to charge you, but if you explain the situation, they may make an exception. I would just explain your situation thoroughly/respectfully, if you wanted a new Sim tray, I believe the cost is around $20.

 

[ijon01]

Just an FYI, Apple can actually ship you a new Sim tray if need be, they may try to charge you, but if you explain the situation, they may make an exception. I would just explain your situation thoroughly/respectfully, if you wanted a new Sim tray, I believe the cost is around $20.

The sim tray is fine, it’s the area around the sim tray on the main phone body, it’s sharp and feels unfinished

Plus the tray has the imei on it?

 

[44267547]

The sim tray is fine, it’s the area around the sim tray on the main phone body, it’s sharp and feels unfinished, I watched the apple video where it shows how the phones are machined using state of the art machines and techniques but it feels like it was made in my shed

So why don’t you just do the direct exchange process with Apple? You send them the defective phone, they send you a replacement, and they will remove the hold on your credit card once they receive your defective phone upon inspection. It’s straightforward. Thousands of people use this process frequently. Problem solved.

 

[puma1552]

Just an FYI, Apple can actually ship you a new Sim tray if need be, they may try to charge you, but if you explain the situation, they may make an exception. I would just explain your situation thoroughly/respectfully, if you wanted a new Sim tray, I believe the cost is around $20.

Really? As mentioned, the SIM trays are not generic and are specific to each phone, having the IMEI printed on it.

 

[44267547]

Really? As mentioned, the SIM trays are not generic and are specific to each phone, having the IMEI printed on it.

I had a Sim Card tray shipped to me with my iPhone 7, when the water seal was defective and wouldn’t seat properly. You are correct about the IMEI printed on it, but I never thought to actually check with Apple on this and they never made any comment otherwise.(FYI to others, The Sim card tray is one of the only few parts Apple actually will sell to a customer direct, as other OEM parts are not for sale.)

 

[puma1552]

I had a Sim Card tray shipped to me with my iPhone 7, when the water seal was defective and wouldn’t seat properly. You are correct about the IMEI printed on it, but I never thought to actually check with Apple on this and they never made any comment otherwise.(FYI to others, The Sim card tray is one of the only few parts Apple actually will sell to a customer direct, as other OEM parts are not for sale.)

Interesting, I wonder if the new SIM tray they sent you was just blank (similar to a bottom case/plate replacement on a MBP that usually has the serial number on it). I would imagine that was probably the case, would be cool if they made another one with your IMEI on it but I'm sure they won't/don't do that.

 

[44267547]

Interesting, I wonder if the new SIM tray they sent you was just blank (similar to a bottom case/plate replacement on a MBP that usually has the serial number on it). I would imagine that was probably the case, would be cool if they made another one with your IMEI on it but I'm sure they won't/don't do that.

Good question. When I used the replacement Sim card tray they sent me, I don’t believe I even remember looking at it that closely, I just put the new Sim card in and used it. I did send Apple back my old Sim card tray, as they requested it, which I didn’t have a problem with, because it was defective anyways.

 

[ijon01]

So why don’t you just do the direct exchange process with Apple? You send them the defective phone, they send you a replacement, and they will remove the hold on your credit card once they receive your defective phone upon inspection. It’s straightforward. Thousands of people use this process frequently. Problem solved.

They also said I have to pay $29 express replacement fee, i told the live chat person I’m from the uk at the beginning of the chat so not sure why $ was used, I’m not paying $29

 

[AppleHaterLover]

The rubber band on my 7+ didn’t sit to flush either, and they told me not to worry. Then it got “water damaged” after being near a shower and they didn’t cover it.

You should make a massive ****ing fuss about this.

 

[ijon01]

The rubber band on my 7+ didn’t sit to flush either, and they told me not to worry. Then it got “water damaged” after being near a shower and they didn’t cover it.

You should make a massive ****ing fuss about this.

That’s not good, what did you do?

 

[44267547]

They also said I have to pay $29 express replacement fee, i told the live chat person I’m from the uk at the beginning of the chat so not sure why $ was used, I’m not paying $29

OK, so you’re not willing to allow Apple to do the direct exchange program with you, because you don’t want them to place a hold on your account, and you don’t want to pay the $29 shipping fee, because you feel you shouldn’t have to. So, your only other option would be to drive to an Apple store, even if it ‘Miles away’. It Seems you’re the one that’s making this difficult for yourself. If you really want your device exchanged/repaired, and your carrier won’t assist you any further, then those are your options.

 

[ijon01]

OK, so you’re not willing to allow Apple to do the direct exchange program with you, because you don’t want them to place a hold on your account, and you don’t want to pay the $29 shipping fee, because you feel you shouldn’t have to. So, your only other option would be to drive to an Apple store, even if it ‘Miles away’. It Seems you’re the one that’s making this difficult for yourself. If you really want your device exchanged/repaired, and your carrier won’t assist you any further, then those are your options.

Have you used the express service ? Is it easy to do? What happens if I’m not happy with the replacement? Do I keep spending $29 for each replacement ?

 

[AustinIllini]

Have you used the express service ? Is it easy to do? What happens if I’m not happy with the replacement? Do I keep spending $29 for each replacement ?

Yes. It's a $29 deductible per occurrence.

 

[ijon01]

Yes. It's a $29 deductible per occurrence.

Ok thanks, I’ll pop into a store next time I’m in that area, will they replace for rough edges you think ? I’ve never exchanged in an apple store before, can you ask for another unit if your not happy with the one they give you or will they get annoyed ?

 

[AustinIllini]

Ok thanks, I’ll pop into a store next time I’m in that area, will they replace for rough edges you think ? I’ve never exchanged in an apple store before, can you ask for another unit if your not happy with the one they give you or will they get annoyed ?

1. A replacement depends on the issue, for this? I am guessing not
2. You can ask them for anything, but if they can't accommodate you, they'll say no
3. Don't worry about annoying an Apple Store employee if you're doing something within your right and being polite

 

[AppleHaterLover]

That’s not good, what did you do?

I had to suck it up and pay through the nose for a replacement since they wouldn’t honor the warranty.

 

[0906742]

The units were from my network provider they won’t exchange again, I’ve contacted apple and my options are go to a store which are miles away or have £500 frozen in my bank for an exchange service.

I’ve played the exchange lottery with every iPhone I’ve owned, I guess I foolishly thought the price tag would mirror the quality and finish this time, silly me...

If you are happy with the display in current unit you should also consider that replacement might be different.
Also replacement from Apple might be refurbished. I'm not sure if there is any way to make sure to get brand new unless it is from Apple store originally and under two weeks old.

I had also issues when buying from authorized reseller to get mine replaced, and even replacement had several cosmetic issues but since it has pretty good display (my first one had awful screen) I decided to keep it eventually because my dealer would not replace it again, so would have to deal with the service center refurbished phone but I was not too keen to have my new phone that I paid full price swapped to "used" one.

My current X also have sim door issue. When gliding my finger over it, I can feel it is somewhat uneven. My first one had perfect sim door.

 

[ijon01]

If you are happy with the display in current unit you should also consider that replacement might be different.
Also replacement from Apple might be refurbished. I'm not sure if there is any way to make sure to get brand new unless it is from Apple store originally and under two weeks old.

I had also issues when buying from authorized reseller to get mine replaced, and even replacement had several cosmetic issues but since it has pretty good display (my first one had awful screen) I decided to keep it eventually because my dealer would not replace it again, so would have to deal with the service center refurbished phone but I was not too keen to have my new phone that I paid full price swapped to "used" one.

My current X also have sim door issue. When gliding my finger over it, I can feel it is somewhat uneven. My first one had perfect sim door.

Thanks for your reply, I have also played the exchange game in the past and never found a ‘perfect one’ people claim they have exchanged 4,5,6 times and eventually found one they deem as perfect, I’ve been there but I cba anymore lol