iPhone X issues within the first few days

[ariehendrikse]

Got my X yesterday and have already seen quite a few small problems with it, my ideal is 64gb silver in Australia.

1.milky white front facing camera giving me blurry photos
2.face ID extremely unreliable (front camera maybe)
3 Pink and green vertical lines running up and down screen
4.been in Apple case and already has scratches already over the casing
5. Top speaker extremely crackly
6. Flickering green dots on display

Apple won’t give me a replacement stating that my carrier needs to, however the carrier won’t have stock for another 8 weeks. Not happy

 

[JaisHTX]

I've been using the phone for about 2 hours, and I haven't experienced any of that. I am extremely happy with my device.

 

[Type4O]

Siri is hard of hearing. Hears the first word I say and that's about it. Responds appropriately though, so not sure of the issue.

 

[Ntombi]

Yeah, something is wrong with your phone. I’ve had mine for a day now, no issues, like yours or otherwise.

I hope you get a replacement soon.

 

[mcdj]

I’ve had issues with carrier-purchased phones and Apple always replaced them on the spot. Has that policy changed officially? Or did the OP get a cranky CSR/genius?

 

[Ntombi]

I’ve had issues with carrier-purchased phones and Apple always replaced them on the spot. Has that policy changed officially? Or did the OP get a cranky CSR/genius?

Same here, but I don’t know if it’s different in different countries.

 

[tromboneaholic]

In the US, Apple would replace it under warranty regardless of carrier.

Is your carrier an official authorized seller?

Seems odd...

 

[HCO]

I don’t like the unused space on key board where the emoji and dictation is.

 

[KONVICTED]

I've been using the phone for about 2 hours, and I haven't experienced any of that. I am extremely happy with my device.

I might second that, more than 24 hours with my X and i am very happy. No issues so far.

 

[OafTobark]

Yes, you’re X was definitely dropped as a child.

Head over to the Apple Store and get it swapped out. Good luck!

 

[tromboneaholic]

I don’t like the unused space on key board where the emoji and dictation is.

It would be uncomfortable for one-handed use if the keyboard was lower.

 

[ariehendrikse]

Apple keeps telling me it’s my carriers responsibility and my carrier tells me it’s apples what do I do

 

[VSMacOne]

Apple keeps telling me it’s my carriers responsibility and my carrier tells me it’s apples what do I do

Go to the Apple Store and don’t leave until you have a replacement. Ask for a manager. This does not sound like the usual Genius Bar stories...

 

[Mikeeee]

In the US, Apple would replace it under warranty regardless of carrier.

Is your carrier an official authorized seller?

Seems odd...

Same in Canada.

 

[Type4O]

Go to the Apple Store and don’t leave until you have a replacement. Ask for a manager. This does not sound like the usual Genius Bar stories...

Certainly doesn't. Apple have always replacedd my faulty phones regardless of where they were bought.

 

[ariehendrikse]

It’s over the phone nearest Apple store is 120km away so I usually just mail it in as I’m 16 and can’t drive

 

[helitech]

Go to the Apple Store and don’t leave until you have a replacement. Ask for a manager. This does not sound like the usual Genius Bar stories...

Someone came straight to the Apple store while I was picking mine up with the same problems. He mentioned the problems very calmly, and the manager gave him a new phone a few minutes later. It was a phone that he got from his carrier at the carriers location.

Odd it’s such a big problem for you. It’s still under Apple care anyway...

 

[Starfyre]

OP have you or anyone else in this thread experienced background noise issues when recording a video with camera or Animoji?

 

[macfacts]

Apple keeps telling me it’s my carriers responsibility and my carrier tells me it’s apples what do I do

Get the Apple employee to put it in writing they won't help.