iPhone X..."it's dead Jim"

Discussion in 'iPhone Tips, Help and Troubleshooting' started by kingalien, Oct 8, 2018.

  1. kingalien macrumors 6502

    kingalien

    Joined:
    Oct 14, 2010
    Location:
    Earth
    #1
    After receiving my Xs Max, I erased all content and settings on my then fully functioning iPhone X (which was still running the latest version of iOS 11). After erasing it showed the “Hello” screen. I then powered off the phone. A couple days later I went to turn it on to set up as a wifi device and was nonresponsive. It will not power on despite the following (after charging the phone again):

    1. Holding down the power button
    2. Force restarting (vol up, vol down, side button) and also (vol up, vol down and side+vol up)

    I’ve done the above using multiple time variances (e.g. holding buttons for 10 seconds, 30 seconds, etc.)

    I have also connected to iTunes (windows version) did not recognize the device.

    The battery was fine prior to erasing and powering off. No repairs have been made to the phone previously, e.g. battery or screen, etc.

    Any other ideas before I consider a Genius appointment?
     
  2. predation macrumors 65816

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    Apr 3, 2013
  3. Freakonomics101 macrumors 68000

    Freakonomics101

    Joined:
    Nov 6, 2014
    #3
    Sounds like you need a warranty replacement. Still in warranty so why not?
     
  4. kingalien thread starter macrumors 6502

    kingalien

    Joined:
    Oct 14, 2010
    Location:
    Earth
    #4
    Was going to take to Apple today but work got in way. Just checking for any other options before I can find time to go in.
     
  5. Freakonomics101 macrumors 68000

    Freakonomics101

    Joined:
    Nov 6, 2014
    #5
    I mean... you’ll get a fresh device. It will likely save you time from doing another restore. They will see that you did a restore when doing their diagnostics so they’ll just replace it and call it good.
     
  6. Milesc2 macrumors newbie

    Joined:
    May 22, 2018
    #6
  7. kingalien thread starter macrumors 6502

    kingalien

    Joined:
    Oct 14, 2010
    Location:
    Earth
    #7
    Thanks for replying. Unfortunately, I have tried this too.
     
  8. AxlTJ macrumors member

    AxlTJ

    Joined:
    Aug 3, 2018
  9. JCCL macrumors 6502a

    Joined:
    Apr 3, 2010
    #9
    Yeah just take it to Apple and get it replaced. You’ll get a fresh one and probably can fetch a higher selling value if you leave it like that, if that’s what you intend to do.
     
  10. kingalien thread starter macrumors 6502

    kingalien

    Joined:
    Oct 14, 2010
    Location:
    Earth
    #10
    OP here, took device in to a Genius. She ran a diagnostic and it returned “Device will not power on.” Genius surmised it was a faulty logic board. Received replacement device at no charge.
     

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9 October 8, 2018