iPhone X Muffled sound on outgoing voice, Phone feature only

Discussion in 'iOS 11' started by dencentral, Jan 3, 2018.

  1. dencentral macrumors newbie

    Joined:
    Dec 15, 2014
    #1
    I got an iPhone X through my carrier (Fido, Canada) Dec. 10 and immediately had problems with it as a phone: people complaining they can’t hear me clearly.

    I tested the mic and it works A-OK with all other apps (including Voice Memo, Facetime). I sound clear to others in Phone feature when switched to speakerphone – only muffled in Phone app, and only when I switch off speakerphone.

    I consulted Apple Support, diagnosed+reformatted the phone with an Apple Store Genius, deleting my backup and running only basic config and latest iOS 11.2.1, tried everything suggested by support, from checking mic for debris / case blockage, to resetting network settings, enabling/disabling LTE voice and background noise filter.

    Over 2 weeks + dozens of hours troubleshooting. I finally convinced my carrier to exchange the phone as defective, but I’m having the same problem with Phone X #2.

    Apple urgently needs to review the Phone feature app. It’s clearly a software problem + I see in forums online I’m not the only one, and it’s not restricted to the X – some users of the 8 are reporting the same issue.
     
  2. PBz macrumors 68000

    PBz

    Joined:
    Nov 3, 2005
    Location:
    PVB, Florida
    #2
    Have a new 8. Having call issues where people can’t hear me and occasionally I can’t hear them. Frequent enough that this isn’t normal.
     
  3. Nadeem_Guroo macrumors member

    Nadeem_Guroo

    Joined:
    Mar 15, 2017
    #3
    I had the same issue on my iphone 7,later on it was replaced by apple and the replaced device didn’t had such issue.
     
  4. betasp macrumors member

    Joined:
    Jul 21, 2008
  5. gh2k macrumors newbie

    Joined:
    Jan 11, 2016
    #5
    I know this sounds stupid but how are you holding it? Do you have any fingers near the camera area? I have found with all the newer iPhones if you have anything near that area it messes with the noise cancellation.

    Try it, call someone and talk to them like normal then put your hand near or over the camera area and ask them if it sounds like you are in a tunnel. It happens if you have one of those fold over cases every time because it messes with the mic.

    I know it is weird but it happens with people with hair over the area or if you are too close to something like the window in your car.
     
  6. dencentral thread starter macrumors newbie

    Joined:
    Dec 15, 2014
    #6
    The Apple iPhone X Leather Folio. Mic is open at bottom and mic works with all other apps with phone in case.
     

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  7. betasp macrumors member

    Joined:
    Jul 21, 2008
    #7
    There are issues with the folio case and the noise cancellation. Google it and you will find references to it.
     
  8. SHARONVEAZEY macrumors newbie

    Joined:
    Mar 16, 2018
    Location:
    Slidell La
    #8

    I'm having the same problems with the Iphone 6s Plus. i was looking on here to see if the problem is fixed yet. any ideas. i thinking about something besides the Iphone. Everyone asked me to repeat myself and say my voice is muffled.
    --- Post Merged, Mar 16, 2018 ---
    I've tried everything with my IPhone 6s Plus. My voice has been muffled since i bought it and i was looking to see if there was still a problem the the IPhone since they came out the the X. It looks like there's still a problem. i brought it to the Apple store after i first got it and they swapped it with another phone. Same problem. i went to ATT and they tried and I still have the same problem. I've had an IPhone for so lone i don't know what kind of phone to get. I'm ready to give up. I love everything else about the phone. Too Bad i can't talk on it.
     
  9. 00sjsl macrumors member

    00sjsl

    Joined:
    Jul 23, 2011
    Location:
    Hampshire, UK
    #9
    My iPhone SE has the same issue, it seems like a standard feature. I ended up using a feature phone for voice calls.
     
  10. sussexjojo macrumors newbie

    sussexjojo

    Joined:
    Feb 3, 2018
    #10
    Did you ever find a solution? I have battled with the same issue and replaced the phone as well. To me, it is a combination of hardware and software issue. I only get the problem in some (most) locations. At the Genius bar it works perfectly although the reception is a bit shaky (2-3 dots). At home I have 4 dots and I have yet to have had a successful phone call.
     
  11. grgsiocl macrumors regular

    Joined:
    Dec 13, 2015
    #11
    I am facing the same issue too and it’s happening since iOS 9 for me. It’s software issue though.
     
  12. sussexjojo macrumors newbie

    sussexjojo

    Joined:
    Feb 3, 2018
    #12
    I think the power fed to the modem is depending on reception. And when the voltage is "perfect" it interferes with the bottom microphone. Noise cancellation makes the problem worse so I have turned that off. I think we would have seen a patch by now if Apple could actually solve this.
     
  13. TheNukie macrumors newbie

    Joined:
    Feb 6, 2018
    #13
    I have the same issue on my iPhone 6s Plus, I guess it is a software issue.
     

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