iPhone X order fiasco for AT&T Business Account.

Boyodublin

macrumors member
Original poster
Apr 25, 2015
36
0
I tried to purchase an AT&T IPhone X at 12:01 a.m., but I got an error message that because my phone number is connected to a business account with AT&T I couldn’t buy the phone without some type of clearance from AT&T. I then realized that a T-Mobile phone was compatible with AT&T, so I quickly ordered a T- Mobile phone, but by then the delivery date had slipped to 3-4 weeks.
This was very unfair, and I’m unsure if this is an Apple or AT&Tbissue?
 

The12thMan

macrumors member
Oct 13, 2017
31
11
Should of just ordered through ATT PREMIER (I'm a business customer, got mine coming on the 3rd)..
 

havenyoung

macrumors regular
Oct 22, 2013
240
127
I believe you need to purchase your phone through your company's AT&T Premier account login.
 

SamGabbay

macrumors 6502a
Oct 15, 2011
720
641
Yeah I tested checkout with an iPhone 8 just a few hours before the store went down. I’m glad I did. Unfortunately I can no longer be a part of the iUP, which hurts.

They need to fix this.
 

dave006

Contributor
Jul 3, 2008
3,358
669
Just West of East
I tried to purchase an AT&T IPhone X at 12:01 a.m., but I got an error message that because my phone number is connected to a business account with AT&T I couldn’t buy the phone without some type of clearance from AT&T. I then realized that a T-Mobile phone was compatible with AT&T, so I quickly ordered a T- Mobile phone, but by then the delivery date had slipped to 3-4 weeks.
This was very unfair, and I’m unsure if this is an Apple or AT&Tbissue?
Sorry but this is not a fiasco for AT&T or Apple, it was a mistake on your part that you did not understand any restrictions on your AT&T account. However, you are now ready for next time.

Do you pay your own phone bill or does your business pay the bill? Your answer will determine if you have what is known as an IRU (you pay) or CRU (Company pays) account.

A IRU type of account is able to upgrade devices or make other individual changes, so this type of account can order directly from AT&T or Apple or any other retail location. A CRU type of account must use AT&T Premiere, you will need a login for your business's Premiere account and make changes with the Premiere account or by calling the dedicated Premiere service number. You need to be the account manager or be authorized to make changes to the business account. Would you want just anyone to be able to make changes to "your" business account?

Dave