iPhone X iPhone X screen problem

Discussion in 'iPhone' started by rsnhakan, Mar 6, 2018.

  1. rsnhakan macrumors regular

    Joined:
    Oct 24, 2014
    Location:
    The Netherlands
    #1
    Hi there,

    My dad has two three dots on his screen, anyone any idea what this might be? He has a case that covers his whole phone and he's very careful while using it. I can feel it with my nails some kind of, like there's something with the glass.
     
  2. BugeyeSTI macrumors 68030

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #2
    Any pictures?
     
  3. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #3
    Have you tried removing those dots? I would suggest very lightly damp microfiber cloth and see if they can be removed that way first.
     
  4. rsnhakan thread starter macrumors regular

    Joined:
    Oct 24, 2014
    Location:
    The Netherlands
    #4
    In the middle of the screen there are two dots. The rest is dust. Very hard to take a picture. I did try removing it with a microfiber cloth but didn’t work. Weird...

    7805B043-C42B-4ABD-9810-1845DAD98F6E.jpeg

    37B13EC9-B726-4B09-ACC2-EA031EC566A0.jpeg
     
  5. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    Perhaps something came in contact with the screen or rubbed up against it, causing it to have “Pitting”. If it’s not being removed with microfiber cloth, it’s likely permanent. You could have a Genius look inspect it at an Apple store as well.
     
  6. BugeyeSTI macrumors 68030

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #6
    Looks like small chips. You might try some isopropyl alcohol and use your nail to gently try to remove them.
     
  7. rsnhakan thread starter macrumors regular

    Joined:
    Oct 24, 2014
    Location:
    The Netherlands
    #7
    Thank you both for your reply. I’m sure they are not scratches. But something is on the screen which can’t be removed. :) I do see this for the first time. I will take a look again and otherwise make an appointment at Genius!
     
  8. m0sher macrumors 6502

    m0sher

    Joined:
    Mar 4, 2018
    #8
    Looks like Dead pixels. Never seen one on a mobile. Either way it can’t be unseen once seen. Exchange.

    Curios can you see them when viewing pictures or video?
     
  9. rsnhakan thread starter macrumors regular

    Joined:
    Oct 24, 2014
    Location:
    The Netherlands
    #9
    The screen is off (stand by). Then dead pixels are invisible right? You can see it when the phone is on but I think the problem is on the glass since I can feel it a little bit with a toothpick (very gently).
     
  10. m0sher macrumors 6502

    m0sher

    Joined:
    Mar 4, 2018
    #10
    Yea, unlikely dead pixel then. It might be defective glass. Bummer.
     
  11. rsnhakan thread starter macrumors regular

    Joined:
    Oct 24, 2014
    Location:
    The Netherlands
    #11
    Maybe yes I will take it to Apple.. thanks all!
     
  12. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #12
    Definitely take to Apple. That looks like a screen defect.
     

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11 March 6, 2018