shawngt2

macrumors member
Original poster
Aug 28, 2012
67
29
Hi All, I purchased the iPhone X this past Thursday for my wife. She was using the iPhone 8 since release before this.

She is encountering SUPER BUGS even after this morning's iOS 11.2 update! It almost seems worse now.

The phone is doing actions on it's own, it scrolling to top in photos app, typing passcode is unresponsive to touch or double entries, Whatsapp opens profile photos upon first opening, doesn't let her type, messages disappear, my iMessages to her are incomplete (11.1.3). She is getting very frustrated with the phone and thinking to return. If software issues, could take weeks or more to resolve at current pace.

Is this a one off and due for a phone return or a wait out for bugs which many others are experiencing. Doesn't seem like there are many threads about this. I am thinking maybe it's a screen sensitivity problem or something.

Thing is I am off to China this afternoon and need to return the phone ASAP to avoid going over 14 day return cycle. My iPhone 8+ has no problems with same iOS.
 

shawngt2

macrumors member
Original poster
Aug 28, 2012
67
29
Unbelievable... I'm trying to do a factory restore and the flashlight is turning on by itself, won't let me confirm with iTunes when connected to Mac and all kinds of stuff! WTH...My wife HATES her phone right now...
 

D.T.

macrumors G4
Sep 15, 2011
11,051
12,447
Vilano Beach, FL
Sounds like either a serious software level issue (like maybe necessitating a full reset - and did you restore from a backup?)

or

Some janky hardware that needs returning (not like the iPX has an issue, but yours specifically).

I've literally experienced no major issues, and I'm running a restore that has migrated through at least 3 other phones (most recently a 6S+). I'm also a dev, so I'm pretty sensitive to even small issues with behavior/UI/etc., and I spend a significant amount of time in camera/photos/cam+/Focos/Pixmator/iMovie (that seems to be an area you're experiencing issues). I've had mine since Nov 3rd :)
 
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Wackery

macrumors 65816
Feb 1, 2015
1,089
1,135
use the official apple support app, they can run a diagnostic on your phone and help resolve
 

Superrjamz54

macrumors 6502
Dec 4, 2015
499
314
Unbelievable... I'm trying to do a factory restore and the flashlight is turning on by itself, won't let me confirm with iTunes when connected to Mac and all kinds of stuff! WTH...My wife HATES her phone right now...
Sounds like a problem with the phone itself. Either take it back to Apple or call support. My iPhone X has been buttery smooth on 11.2. Doesn’t mean there isn’t a legitimate problem with hours.
 

FellaMeLad

macrumors regular
Jun 22, 2015
123
134
Your wife’s iPhone X is defective. You need to return it to your nearest Apple store. As Wackery has said, if you can’t get to a store now, raise the issue online or through the app. That way, Apple will have a record of the issues in case you do go over your 14 days.
 
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CharlesShaw

macrumors 6502a
May 8, 2015
681
654
Thing is I am off to China this afternoon and need to return the phone ASAP to avoid going over 14 day return

If you bought it from Apple in the US, this might apply:

Holiday Return Policy
Items purchased at the Apple Online Store that are received between November 15, 2017 and December 25, 2017, may be returned through January 8, 2018.
 

Thierry ba

macrumors 6502a
Apr 10, 2012
563
58
Sarajevo, Bosnia
Hi All, I purchased the iPhone X this past Thursday for my wife. She was using the iPhone 8 since release before this.

She is encountering SUPER BUGS even after this morning's iOS 11.2 update! It almost seems worse now.

The phone is doing actions on it's own, it scrolling to top in photos app, typing passcode is unresponsive to touch or double entries, Whatsapp opens profile photos upon first opening, doesn't let her type, messages disappear, my iMessages to her are incomplete (11.1.3). She is getting very frustrated with the phone and thinking to return. If software issues, could take weeks or more to resolve at current pace.

Is this a one off and due for a phone return or a wait out for bugs which many others are experiencing. Doesn't seem like there are many threads about this. I am thinking maybe it's a screen sensitivity problem or something.

Thing is I am off to China this afternoon and need to return the phone ASAP to avoid going over 14 day return cycle. My iPhone 8+ has no problems with same iOS.
What do you expect from a beta product? Thats perfectly fine.
 
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shawngt2

macrumors member
Original poster
Aug 28, 2012
67
29
Thanks guys. I was able to get factory restore working and will try iCloud restore. We restored through iTunes before. I left CC with wife in case she needs to return while I’m away.
 
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DougFNJ

macrumors 65816
Jan 22, 2008
1,335
931
NJ
If you bought it this last Thursday and paid in full, you are definitely eligible for the extended return period. If you did it on the payment plan, 14 day return applies. I would definitely exchange it if those problems recur.
 

Archer1440

Suspended
Mar 10, 2012
730
301
USA
Ah, yes... Super Bugs.

rhino-beetle.jpg
 

shawngt2

macrumors member
Original poster
Aug 28, 2012
67
29
So confirmed with Apple support. Defective screen. Direct replacement..Thanks to all and yes we should just call Apple support in the first place but wasn’t sure if this was ios issue and was thinking it could have been.
[doublepost=1512328108][/doublepost]
Ah, yes... Super Bugs.

rhino-beetle.jpg
I got a real super big at home. Euathlus Sp. Red. Look it up ;-)
 
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