iPhone X iPhone X - Unexpected Shutdowns. Battery Issue?

[cjrulli]

Hi all,

I've had an iPhone X since release, so a little over 1.5 years. I'd say I've taken great care of the device over that time frame. It's never had a broken screen or been dropped into water or anything like that. A couple of days ago it was at about 70% battery and it just shuts down on me. I wasn't able to turn it back on, hard resets don't work, nothing.

I get home and plug it into it's charger and it boots right up. It then stays turned on for about an hour then will shut itself off again. Now it doesn't always boot up when I plug it in. Sometimes I have to try a couple of times. Took it to the Apple store today and they said all of my hardware checks passed.

Their recommendation was to restore it completely and if that doesn't work to bring it back for replacement ($550).

I haven't had the chance to do the full restore yet (will try tonight if I can get my phone to boot up). However, I was curious if anyone else thinks this is a battery issue? If the restore doesn't work, do you think I should try replacing the battery on my own before paying the $550?

Thanks!

 

[Newtons Apple]

Hi all,

I've had an iPhone X since release, so a little over 1.5 years. I'd say I've taken great care of the device over that time frame. It's never had a broken screen or been dropped into water or anything like that. A couple of days ago it was at about 70% battery and it just shuts down on me. I wasn't able to turn it back on, hard resets don't work, nothing.

I get home and plug it into it's charger and it boots right up. It then stays turned on for about an hour then will shut itself off again. Now it doesn't always boot up when I plug it in. Sometimes I have to try a couple of times. Took it to the Apple store today and they said all of my hardware checks passed.

Their recommendation was to restore it completely and if that doesn't work to bring it back for replacement ($550).

I haven't had the chance to do the full restore yet (will try tonight if I can get my phone to boot up). However, I was curious if anyone else thinks this is a battery issue? If the restore doesn't work, do you think I should try replacing the battery on my own before paying the $550?

Thanks!

Can you get it to an Apple store so they can diagnose?

 

[GhettoMrBob]

Sounds like a battery issue. I've seen them boot loop because of a bad battery. I think the way they're designed doesn't allow them to run strictly off a charger and requires the battery to pass charge to the components. If the battery can't do this or can't keep up I've seen them boot, hit the pin screen, reboot, etc.

 

[cjrulli]

Can you get it to an Apple store so they can diagnose?

Yes, I took it and they said that all the hardware checks including the battery came back good.
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Sounds like a battery issue. I've seen them boot loop because of a bad battery. I think the way they're designed doesn't allow them to run strictly off a charger and requires the battery to pass charge to the components. If the battery can't do this or can't keep up I've seen them boot, hit the pin screen, reboot, etc.

Hmm, this sounds somewhat like what I'm experiencing. I'm able to use the phone for a decent amount of time before it shuts off.

 

[GhettoMrBob]

When I see that happen the battery is usually in pretty bad shape. If yours is on the way out it might last for a little while still before powering off. Usually when the battery starts to go the phone will start shutting down at higher and higher charge percentages because they simply cannot provide enough juice to power the phone.

 

[nburwell]

I'm surprised that the Apple Store you took your X to didn't indicate that it could potentially be a battery issue. I would tend to think that would be the culprit over anything - but then again, I'm not an Apple Genius.

If after you do a restore the device still acts up, when you take it back to Apple, I would mention that the battery could be the potential issue. It would save you a good amount of money to get the battery replaced versus replace the entire device.

 

[Lekro]

I had an iPhone 6 yesterday that was shutting down randomly. In iOS, the battery health was 83%.

But then I took out the battery and measured with a device and it was 51% then.

Not sure about why is this, the battery was the original one in the phone, never replaced before.

 

[aakshey]

Restoring won’t help. Might be a waste of time. Just change the battery to start with.

 

[tiffanymanross1]

How much would a battery would be to replace?

 

[aakshey]

How much would a battery would be to replace?

USD 69