iPhone XR iPhone XR and O2 in the UK

[LK265]

Hello everyone,

Yesterday I received a free upgrade to an iPhone 11, plus a refund (£20 difference).

This is because my phone signal occasionally dropped and would only return after a hard reset.. after speaking with Apple they acknowledged there is a known problem with the XR and O2’s network and so under consumer law in the UK (and EU I believe) they must replace the handset, regardless of warranty.

If anyone else has noticed this issue then please post here and I encourage you to go and ask for your iPhone to be replaced.

Best of luck!
Lucas

 

[Newjackboy]

Where did you buy the iPhone XR? From o2 or apple?
[automerge]1578345291[/automerge]
And was it on a 24 month contract?

 

[LK265]

Where did you buy the iPhone XR? From o2 or apple?
[automerge]1578345291[/automerge]
And was it on a 24 month contract?

I bought it directly from Apple, no contract.

 

[Newjackboy]

How long did you have it?
did they have to escalate or take phone away for testing, or swapped immediately?

 

[LK265]

How long did you have it?
did they have to escalate or take phone away for testing, or swapped immediately?

I bought it in November 2018. The employee spoke with his manager and they agreed to upgrade and refund me. No diagnostics were done. Swapped immediately.

 

[alexcantsurf]

I've given it a try and not having quite as straight forward an experience, have had to run diagnostics and perform a restore. Will call back tomorrow to try and press the issue a bit more. I have had the phone for over 6 months however and bought from Sky Mobile (uses the O2 network).

 

[danwestbrook]

Just spent 30 minutes on the online chat and was only offered £5 refund as a good will gesture. I'm really shocked that they aren't doing more as they have no timelines on a fix and we could be facing this issue for weeks.

I also shared this: https://www.apple.com/uk/legal/statutory-warranty/ In the hope they would recognise there error but just added me to a master list of effected users.