iPhone XR iphone XR audio issues

Discussion in 'iPhone' started by robrpb, Nov 21, 2018.

  1. robrpb macrumors newbie

    Joined:
    Nov 21, 2018
    #1
    I am new to the forum and I am wondering if anyone else is experiencing audio issues too.

    I bought the XR and from day 1 I had problems with hearing people on phone calls. It was not just one person, but everyone I spoke with.The sound of their voices was not clear like my iphone 6. My iphone 6 when people were talking to me the sound was crystal clear. I brought the phone to an Apple store and they ran ddiagnostics and the phone failed. They replaced the phone with a new one and I am experiencing the same problem. Even at times people say they have a difficult time hearing me. I don't care what the phone can do, but if the phone calls are not clear it is worthless to me. I am very disappointed with the iphone XR. I should have kept my iphone 6 and saved my money. My question is, is anyone else experiencing audio problems with their XR? Thank you.
     
  2. now i see it macrumors 68040

    Joined:
    Jan 2, 2002
    #2
    Until you get it sorted out (return this one too) try using the speakerphone instead. That's the only way people can hear me clearly on my ip6+.
     
  3. robrpb thread starter macrumors newbie

    Joined:
    Nov 21, 2018
    #3
    I don't like doing that with others around. Using the speakerphone is a work around. It's called a phone and I think it should work like one, especially for the price.
     
  4. dotme macrumors 6502a

    Joined:
    Oct 18, 2011
    Location:
    Iowa
    #4
    No issues at all with call clarity/audio issues with my XR. If you know anyone else that has one, try theirs on a call. If yours is sub-standard, return that puppy again. Of course this is assuming there isn't a remnant piece of plastic packaging still covering the earpiece.... ;)
     
  5. robrpb thread starter macrumors newbie

    Joined:
    Nov 21, 2018
  6. Whathappened macrumors regular

    Joined:
    Mar 15, 2018
    #6
    Mine sounds very different from my old 7, somehow deeper but still better understandable for both sides of a call.
    I definitely like the xr sound better.
     
  7. Tassiecelt macrumors newbie

    Tassiecelt

    Joined:
    Jan 7, 2014
    #7
    --- Post Merged, Dec 3, 2018 ---
    Glad this was mentioned, I’m not happy with the audio both ways compared to the 6s. I have to be more careful with the position of my ear on the phone, a little this way or that makes a difference and the sound quality is not the best. I do hate using speaker phone with others around, it’s rude.
    I’ve complained to Apple once but no resolution.
     
  8. robrpb thread starter macrumors newbie

    Joined:
    Nov 21, 2018
    #8
    Tassiecelt, I am glad I am not alone regarding the poor audio with the iphone XR. From the people I have spoken with that have the XR they say they don't have a problem with the audio. I have people tell me they have a difficult time hearing me and I have to reposition the phone.

    Apple has replaced my XR once, but I am still disappointed with the replacement. If you, or anyone else has better success, please let me know and how to rectify the problem. If this continues in the future I will look at other manufacturers. I need a phone to be a phone first. For the money the phone costs, there should be no problems and the audio should be crystal clear.
     
  9. LHnTX macrumors newbie

    Joined:
    Jan 15, 2015
    #9
    I thought that it was just me! I went from an iPhone 6+ that I never had any audio issues with to and XR, and I have issues with it every single day. Callers complain that my voice is muffled. The sound is only clear if I hold the microphone directly in front of my mouth, which is not always easy to do. I thought that it might be my case, but different cases have the same issue. The other issue that is driving me nuts is that the call suddenly goes dead for a few seconds where I cannot hear the caller at all. The call is NOT being dropped as their voice comes back after a few seconds. This happens on almost EVERY SINGLE CALL whether I'm in my home office, in my car or anywhere for that matter. I use my phone mostly for business, so this is not acceptable!
     
  10. I7guy macrumors Core

    I7guy

    Joined:
    Nov 30, 2013
    Location:
    Gotta be in it to win it
    #10
    What you describe is not right. My wife has an xr and the calls are clear as day as I've used the phone. Maybe bring it to apple for a diagnostic.
     
  11. rmeadejr macrumors 6502a

    rmeadejr

    Joined:
    Aug 25, 2009
    Location:
    San Francisco-Twin Peaks
    #11
    I switched to Sprint and got an XR, voice quality was offer. People kept telling me I sounded like I was talking underwater. Returned it and got an XS Max and problems anymore.
     
  12. Katannern macrumors newbie

    Katannern

    Joined:
    Jul 31, 2019
    #12
     
  13. Katannern macrumors newbie

    Katannern

    Joined:
    Jul 31, 2019
    #13
    Yes..... and we aren’t the only two. One of the doctors at work had his iPhone X replaced for this same reason- he’s had a much better experience with his second attempt. The best way I can hear callers is if I wear earbuds. I’m going to return mine this weekend when I’m in town. I spent over $700 for this phone and it’s my least favorite phone I’ve owned. Facial recognition works sometimes, not a fan. I’d go back to the four if it was available !!!
     

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12 November 21, 2018