Sorry it’s tiny hands, nail files, and a huge blow dryer that cooks the phone to release screen.
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iPhone XR iPhone XR repair horror story (happy ending)
- Thread starter Lekro
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A lesson learned here is, try not to give in to your OCD.
A repair at this point leads to either parts replacement, which means more tinkering. The alternative is a white box (refurbished) replacement.
To me, this is no way worth it for any perceived LCD dimness.
No way I would trade a factory sealed and assembled iPhone for a white box refurbished unit, unless there was some major defect with the original phone.
A repair at this point leads to either parts replacement, which means more tinkering. The alternative is a white box (refurbished) replacement.
To me, this is no way worth it for any perceived LCD dimness.
No way I would trade a factory sealed and assembled iPhone for a white box refurbished unit, unless there was some major defect with the original phone.
I would put up with a small defect rather that letting some kid pry open my device and slap it back together. But that is me.
It is you that said your were OCD.
Hope you get it sorted out but I am betting the story has more to go!
Well I had dust accumulating overtime (in 1 month..) under the front camera lens. Are you sure?
How much? You mentioned in post #3 everything else was perfect.
Because it was. The dust appeared later. Which means, by the way, IP67 was not present and it is a defect.
In the future, I would recommend leaving good enough alone.
Hopefully they get you squared away and please your high expectations.
Hopefully they get you squared away and please your high expectations.
My general rule of thumb is that if you don’t notice any blemishes at a normal viewing angle, under regular usage conditions, don’t bother replacing it.
If you have to look super closely at your phone, change the brightness to a certain degree, shine the phone under a certain angle of light, etc. just to see the blemish, it’s not worth it.
I know some people have the mentality of “I paid X amount for this device, so it should be perfect.” But the reality of the matter is that these things are mass produced with a slight margin of error. You’ll never *truly* get a perfect device.
If you’re within a return window/warranty, it is your right to exchange if you’re dissatisfied. But in my experience, you will never be truly satisfied if your endgame is to get a “perfect” device. Often times, exchanging/repairing for tiny blemishes just introduces a different one.
If you have to look super closely at your phone, change the brightness to a certain degree, shine the phone under a certain angle of light, etc. just to see the blemish, it’s not worth it.
I know some people have the mentality of “I paid X amount for this device, so it should be perfect.” But the reality of the matter is that these things are mass produced with a slight margin of error. You’ll never *truly* get a perfect device.
If you’re within a return window/warranty, it is your right to exchange if you’re dissatisfied. But in my experience, you will never be truly satisfied if your endgame is to get a “perfect” device. Often times, exchanging/repairing for tiny blemishes just introduces a different one.
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First I want to clarify I will be happy with a replacement device as long as it's not straight up broken. I will accept these slight imperfections and I regret beginning this whole process, it was not worth it as you guys mentioned.
At this point I'm pushing this further since damage has been done to my phone and I only accept a replacement device now.
So here is an update. I arranged a call to Apple. I was talking with them on the phone for 45 minutes and explained everything. The customer service connected my call to several people authorized for this matter.
They agreed the that the authorized service provider made a mistake and I got my phone back in worse condition.
They assured me they will take care of this issue and get a new replacement device for me.
They will call me next Tuesday with the results after contacting the store which has my phone. If the store contacts me earlier, the representative gave me her own email address at Apple so I can contact her directly and tell her about the results.
They told me if the store refuses the swap, I should tell them and they will take action.
I never experienced such customer service.
At this point I'm pushing this further since damage has been done to my phone and I only accept a replacement device now.
So here is an update. I arranged a call to Apple. I was talking with them on the phone for 45 minutes and explained everything. The customer service connected my call to several people authorized for this matter.
They agreed the that the authorized service provider made a mistake and I got my phone back in worse condition.
They assured me they will take care of this issue and get a new replacement device for me.
They will call me next Tuesday with the results after contacting the store which has my phone. If the store contacts me earlier, the representative gave me her own email address at Apple so I can contact her directly and tell her about the results.
They told me if the store refuses the swap, I should tell them and they will take action.
I never experienced such customer service.
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A replacement device is already opened. It’s not a ‘new’ device, as in factory sealed. It’s a used device with a new display, casing and battery.
A replacement device has a chance that it was opened and sealed in the factory also, but could be brand new like a retail unit. Retail and replacement units are indistinguishable.
Only difference is that the replacement unit could have parts coming from another phone, or the whole unit didn't meet QC and went trough another round of manufacturing process to fix the issues.
Not to mention if you buy official refurbished iPhones, they have IP6X rating also. They are sealed at the factory.
My first XR had a heavy purple cast and I also questioned myself if it’s worth to swap it, or if it’s only some kind of OCD. In the end I exchanged it because I was still in my 14 day return window. The next was perfectly fine. Maybe the best strategy is to order always twice of these devices because with millions of produced devices the QC cannot be on the same level as in earlier days. Maybe that is the „price you have to pay“ if you want a perfect device (with or without OCD).
Something like that happened to me with a new iPhone 8. I took it back to T mobile where I bought it and got a new one on the spot, no hassle. I would assume Apple would do the same thing.
There are some replacement devices that are straight from the factory, those are usually only issued in the very beginning of production when Apple doesn’t have any replacement devices to initially provide to a customer if they need a phone if they are out of the 14 day return period.
I already mentioned this:
*************
I believe you mean IP67 (In respect to the XR). Of course the phones are sealed at the factory, but they are also re-sealed if they are replacement devices that were opened. _Any_ iPhone that is issued direct from Apple retains the official IP water resistant rating.
I just got a message from the store 5 minutes before they close up that my device is ready. I checked the serial and it isn't replaced and again, no GSX record either.
I'm getting pretty furious that they are tinkering with my 1 month old $799 device instead of doing a proper job and sending it to Apple for inspection.
I'm getting pretty furious that they are tinkering with my 1 month old $799 device instead of doing a proper job and sending it to Apple for inspection.
Just as an update, after multiple calls the store finally told me they didn't even send my phone to apple none of the times, they just opened my phone. They refused to accept that they created a smudge under the lens because all they use is compressed air as they say.. (ofc).
They agreed to send my phone to apple this time though. Only thing that bothers me is that the Apple employee from Customer Relations still can't see any official record on their end that my phone is on the way to a service center. Also she couldn't reach the store so far..
It's been 2 weeks and so far they opened my 1 month old phone 2 times rather than doing a proper job.
Funny thing is that they don't even get paid for the repair if they don't have a record about it in GSX.
I swear if warranty wouldn't be at risk I would clean it myself properly..
They agreed to send my phone to apple this time though. Only thing that bothers me is that the Apple employee from Customer Relations still can't see any official record on their end that my phone is on the way to a service center. Also she couldn't reach the store so far..
It's been 2 weeks and so far they opened my 1 month old phone 2 times rather than doing a proper job.
Funny thing is that they don't even get paid for the repair if they don't have a record about it in GSX.
I swear if warranty wouldn't be at risk I would clean it myself properly..
Maybe you should look for another reseller or even buy it from Apple itself the next time....
Sorry, no offence intended! Obviously your dealer did something wrong and that was my suggestion to avoid this. Did not know that you did not even have an Apple online shop in Hungary......
But that’s the unfortunate part for you, is that you don’t have an official Apple repair store. The problem is, you’re saying your phone was serviced by a ‘Legit AASP’, they still don’t have the training that Apple Genius Techs do, and even though they may know how to service some things, you telling everyone they ‘screwed up on your phone and won’t admit it’ is the difference between Apple and other repair stores, Apple warranties/guarantees their work at all costs to the consumer.
https://support.apple.com/en-hk/aasp-program
They have the same training, same frequent audits as genius techs do. It's just they are somewhat independent and still not Apple "itself"... So sad.
Update:
I got a message from the store that my device is ready for pick up.
Apple Support Page says:
Your repair is in progress.
April 15, 2019:
Our technicians are working on your product. We’ll notify you when the repair has been completed.
I got a mail from Customer Relations earlier today that the case is still in progress.
This is getting weird..
I got a message from the store that my device is ready for pick up.
Apple Support Page says:
Your repair is in progress.
April 15, 2019:
Our technicians are working on your product. We’ll notify you when the repair has been completed.
I got a mail from Customer Relations earlier today that the case is still in progress.
This is getting weird..