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Resolved iPhone XR screen defect
- Thread starter Alexrat1996
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Do you have a screen protector on the device? If so, could it possibly be just under the screen protector and not the underneath the screen glass? If it's under the actual glass of the phone, they will likely just replace the screen.
Yes, it’s dust. And if you’re out of your return period, Then they will issue you a refurbished device, which you also put yourself in a situation of having just another display with dust/debris too. It’s a gambling game that you’re going to find _very_ difficult, even with the next display, rather it be new or refurbished.
They can, you can request that as an option, but if they decide just to issue a new/refurbished phone, they can do that as well. It depends if the store has the necessary parts, and every store varies of how they handle certain situations, where others have had issues in the past, they just issue a replacement devices.
My point being, even if they replace the display in store for you, you still take the risk of them exposing the phone to have dust underneath of it, and being that you’re someone that’s very particular about your displays, do you think that’s worth it to you with one speck of dust on the bottom of your display?
I will just request a replacement at the store and luckily I didn’t install the Zagg glass yet and this is a family member iPhone.
How could you expose the phone to have dust between the glass and the lcd by taking off the screen?
To the OP: By the way don't be afraid of the replacement units. I just got one few days ago and checked the serial, it is a new device set aside for replacement stock. It was manufactured in October 2018 at Pegatron.
If you get a remanufactured replacement it is equal to a new one anyway.
So my issue in the photo I posted is dust under the display?
I don’t mind a replacement at all.
If there is no way you can wipe it off, it is between the glass/digitizer and the LCD. Apple will take care of it.
I can’t remove it and I will make an apt thanks for helping I was asking so I don’t waste my time at apple if it wasn’t a defect.
You’re definitely confused. The point is, when they change out the display, there could already be dust embedded in the replacement display due to the manufacturing conditions, it doesn’t change what someone decides to do with the display or the replacement device. Also, FYI, Not every Apple stores issues replacement devices, that’s not their normal protocol if they have the necessary display parts they can replace directly in store.
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Of course, but considering this is a rare defect, chances are the replacement screen/device won't have dust in it.
Either way this is covered under the warranty and the OP should not be afraid taking it back.
@Alexrat1996 , You’ve returned so many devices for so many reasons at this point, why are you still starting threads and asking us?
Just walk into the store. I’m sure every employee knows you by now. They’ll know what to do.
Just walk into the store. I’m sure every employee knows you by now. They’ll know what to do.
So I do t waste time at apple if it isn’t a defect.@Alexrat1996 , You’ve returned so many devices for so many reasons at this point, why are you still starting threads and asking us?
Just walk into the store. I’m sure every employee knows you by now. They’ll know what to do.
Let’s be real and honest with ourselves here, Alex.
We know you won’t be able to unsee it, and no matter what we say here, you’re taking it in and demanding a new device or repair.
I’m taking it since the other people says it’s a defect and I don’t want to waste the Zagg glass at all.
I will update this post once the issue is fixed so I can install my Zagg glass.
Go ahead and swap, but understand you might get a worse one.
I had always gotten keepers the first time with every phone I've bought going back to 2008, but with my Xs, the first one had a visible yellow halo all the way around the screen when on a white page, especially outside in natural light with the brightness up (a regular use case for me), the second one had bizarre chemical run drips behind the back glass (but great screen), and the third one had a screen that was half pink on the left side - you could see it in normal use when reading Macrumors, left to right, left to right, pink to almost a greenish, pink to almost a greenish. Tried to get used to it but couldn't. 4th one is ok though.
You always run the risk of getting a worse device. That said, like me with the chemical drips, if you're posting about it, you probably will never be satisfied with it, so you may as well roll the dice and see if you can get a better one.
Also, if you're in the return window, don't waste your time with the genius bar like so many other people here do when they are still in the return window for some reason. Just go exchange or return/rebuy the device, you have that right and don't need Apple's permission to do so.
I had always gotten keepers the first time with every phone I've bought going back to 2008, but with my Xs, the first one had a visible yellow halo all the way around the screen when on a white page, especially outside in natural light with the brightness up (a regular use case for me), the second one had bizarre chemical run drips behind the back glass (but great screen), and the third one had a screen that was half pink on the left side - you could see it in normal use when reading Macrumors, left to right, left to right, pink to almost a greenish, pink to almost a greenish. Tried to get used to it but couldn't. 4th one is ok though.
You always run the risk of getting a worse device. That said, like me with the chemical drips, if you're posting about it, you probably will never be satisfied with it, so you may as well roll the dice and see if you can get a better one.
Also, if you're in the return window, don't waste your time with the genius bar like so many other people here do when they are still in the return window for some reason. Just go exchange or return/rebuy the device, you have that right and don't need Apple's permission to do so.
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It was purchased in February of this year.
I will bring it into service today for a replacement so I can install my Zagg glass.