iPhone XR iPhone XR screen issue.

[Alexrat1996]

My mom iPhone XR zagg glass + was scratched but at end it was cracked.

I removed it and when I was cleaning the display on the bottom portion there a scratch there after using the wet wipe zagg provided to install the new one And the scratch looked like a scribble but it was in a circle.

Would Apple replace the display or is it cosmetic ?

What should I do ?


Can zagg pay for the damage ?

 

[Ingenioutored]

Yeah no one is going to compensate for it. Any dust peices stuck under that wipe will scratch the screen. That's why I only use the dust stickers that come with a screen protector. I never wipe down with a cloth

 

[Alexrat1996]

Yeah no one is going to compensate for it. Any dust peices stuck under that wipe will scratch the screen. That's why I only use the dust stickers that come with a screen protector. I never wipe down with a cloth

So Apple care plus doesn’t cover this even if I pay them the 30?

 

[Sam in SoCal]

So Apple care plus doesn’t cover this even if I pay them the 30?

Apple care does cover this from my experience if it really does bother you. Not sure where you got the 30 number. i had a ton of micro scratches on a 7 plus and it was 99$ with AC. They don’t fix the screen they just give you a replacement device. Not a new retail one

 

[Alexrat1996]

Apple care does cover this from my experience if it really does bother you. Not sure where you got the 30 number. i had a ton of micro scratches on a 7 plus and it was 99$ with AC. They don’t fix the screen they just give you a replacement device. Not a new retail one

I mean pay the 30 for a screen replacement.

 

[Sam in SoCal]

I mean pay the 30 for a screen replacement.

Can you send me a link where Apple will replace a screen for 30

 

[Alexrat1996]

Can you send me a link where Apple will replace a screen for 30

witch apole care plus they discount the cost of a replacement display.

 

[Shadowbech]

Apple care does cover this from my experience if it really does bother you. Not sure where you got the 30 number. i had a ton of micro scratches on a 7 plus and it was 99$ with AC. They don’t fix the screen they just give you a replacement device. Not a new retail one

From my understanding if it's just the screen, they can just replace the screen only for $29 bucks. Now if they had to replace the entire device that's $99.

iPhone Screen Repair - Apple Support

Learn more about Apple-certified iPhone screen repair options, and replacement costs by coverage type.

support.apple.com

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So Apple care plus doesn’t cover this even if I pay them the 30?

I'm pretty sure you can use 1 of the 2 incidents from your AppleCare Plus to get the screen replace. Just take it to the Genius Bar let them know that you want to use 1 of the 2 incidents. However, to be honest, I'd probably just not worry too much about about it and maybe wait till it actually cracks and then use the incident? I mean if you put a screen protector over it, can you see the scratches still?

 

[aakshey]

You can get an express replacement done. If it’s only cosmetic it would be free.

 

[Alexrat1996]

You can get an express replacement done. If it’s only cosmetic it would be free.

Really but I don’t want the device replaced for a refurb and I only want a screen replacement before the Warrenty ends

 

[aakshey]

Really but I don’t want the device replaced for a refurb and I only want a screen replacement before the Warrenty ends

The refurbs are practically same as new with Apple. There is 0 difference.

 

[Alexrat1996]

The refurbs are practically same as new with Apple. There is 0 difference.

I will just wait before the Warrenty ends to bring it to Apple store.

 

[aakshey]

I will just wait before the Warrenty ends to bring it to Apple store.

Waiting would do you no good. And Apple store won’t help with cosmetic issues.

 

[Alexrat1996]

Waiting would do you no good. And Apple store won’t help with cosmetic issues.

I have apple care plus.

 

[aakshey]

I have apple care plus.

That doesn't matter in store if they feel you have a cosmetic issue.

 

[konqerror]

That doesn't matter in store if they feel you have a cosmetic issue.

Visible scratches in the display area are not "cosmetic issues". I have never had them deny a claim for one.

I removed it and when I was cleaning the display on the bottom portion there a scratch there after using the wet wipe zagg provided to install the new one And the scratch looked like a scribble but it was in a circle.

It was really your fault. You used way too much pressure and scrubbed, apparently in a circular motion. You're trying to sweep the debris off, not scrub. Lesson learned: never use pressure when cleaning optics, it's the job of the chemicals (alcohol) to detach and dissolve the dirt.

I will just wait before the Warrenty ends to bring it to Apple store.

Another benefit is that you can sometimes get them to swap the battery for free at the same time.

 

[Alexrat1996]

Visible scratches in the display area are not "cosmetic issues". I have never had them deny a claim for one.

Before the warranty ends I will get them to service.

 

[Alexrat1996]

Update I called Apple care they told it’s covered as accidental damage since I accidentally damaged it.

 

[aakshey]

Update I called Apple care they told it’s covered as accidental damage since I accidentally damaged it.

Ya so that’s USD 99 via ERS or USD 29 in store, and you lose one of your incidents.

 

[Alexrat1996]

Ya so that’s USD 99 via ERS or USD 29 in store, and you lose one of your incidents.

Yup but then I will put a fresh new temper glass and it will be resolved.