Hi there. I have had an iPhone XR for just over a year. A solid device, never had any problems, dropped it a handful of times as you do, but never any visible damage. 256 GB of storage and, last time I checked, about 100 free so no problems there.
Suddenly, I picked it up from an overnight charge, checked my e-mails and then poof! No response, just the black screen and white Apple logo that you see for seconds on startup. I couldn't restart it and it wouldn't appear on my MacBook Pro when connected with a cable (I'm running Catalina so no iTunes).
I have taken it to the Apple Store and they couldn't do anything for me, so it has been sent off to the factory. Any idea why a 100% reliable phone would just freeze up like that? It's my first iPhone and have been really impressed with it so far. All I heard at the store was "either a software or hardware problem" which is pretty vague.
Suddenly, I picked it up from an overnight charge, checked my e-mails and then poof! No response, just the black screen and white Apple logo that you see for seconds on startup. I couldn't restart it and it wouldn't appear on my MacBook Pro when connected with a cable (I'm running Catalina so no iTunes).
I have taken it to the Apple Store and they couldn't do anything for me, so it has been sent off to the factory. Any idea why a 100% reliable phone would just freeze up like that? It's my first iPhone and have been really impressed with it so far. All I heard at the store was "either a software or hardware problem" which is pretty vague.