Iphone Xs Face id not working.


macrumors 68040
Feb 17, 2008
Fort Worth, Texas
If you're using your Xs in cold weather, it will give you the same error message that the phone is overheated. I know that sounds ridiculous but there are reports from other users who have experienced the same thing. If your phone is neither hot nor cold, then by all means take it to Apple for repair or diagnostics.