iPhone XS Max dropping calls -Verizon

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Cadillac Bill, May 8, 2019.

  1. Cadillac Bill macrumors newbie

    May 8, 2019
    Stone Mountain, Georgia
    About three months ago bought two XS Max phones at the same time. One for me and one for wife. Mine constantly drops calls. Incoming calls last about two seconds and the person calling me gets a 'network error', and drops. This happens in multiple locations. My wife's phone has zero problems.

    Calling Verizon tech support told me to go to "Network Reset." This temporarily fixes this. This happens as often as five times a day.

    Multiple calls to Apple and Verizon support. No help. Have run full diagnostics at an Apple store. Phone seems fine. Apple suggested I have SIM card replaced. No help.

    Did a full backup and completely erased phone and reset everything from the backup. No help.

    Just yesterday I talked with Verizon. Fast followup. Very nice woman, Linda. I asked for a replacement phone and told me that my problem was widespread and there is a "software issue" and that Verizon was "diligently" trying to "very soon" to solve the issue.

    She went on to state that Verizon had replaced "several" phones for customers and the same issue (dropping calls) continued to plague customers. That replacing my phone would not solve the problem. She suggested that I use my Apple watch for calls. This is a lame answer.

    I am at my wits end. I am losing business. Clients tell me they cannot reach me because they get some message that my phone is not working.

    Any ideas?
  2. ChiLisa macrumors newbie

    May 13, 2019
    No ideas, but this was helpful to me to see that it’s still a problem. I was set to upgrade my increasingly tired iPhone 7 to a Xs at Verizon but saw all the negative reviews on their site about the LTE connectivity issues and dropped calls. So I researched further and saw lots of info about the problems, but most of what I saw dates to last fall. I couldn’t find out if Verizon had figured out a fix or if the latest iOS updates addressed it. It was helpful to see here that Verizon is considering it a known, and, as yet unfixed software issue. So while I can’t offer you any advice, you have stopped me from making an expensive mistake. I’d rather charge my phone 2x per day than miss/lose calls. Also hoping posting a reply bumps your post up and you can get some answers.
  3. Cadillac Bill thread starter macrumors newbie

    May 8, 2019
    Stone Mountain, Georgia
    Thank you for your response. I am also experiencing LTE connectivity issues as well.

    I intend to withdraw from Verizon and plan to go with AT&T. Since the phones from Verizon should reimburse me for the lack of coverage.

    I have an iPhone 8 Plus and it works perfectly. In hand, I do not see the value in the Max.
  4. jagolden macrumors 6502a


    Feb 11, 2002
    Hope the switch to AT&T fixes it for you. Everyone has their favorite carrier but for my wife and I AT&T has always been great.
    I have a Max, my wife a 7 Plus. Very happy with the calling and data.
    My sister and bro in law have Verizon and the calls are always terrible whether they call our cell phones or landline.
    Also, Verizon can’t even get their phones set up correctly. They just shrug.
    Good luck.
  5. ChiLisa macrumors newbie

    May 13, 2019
    I’m not anxious to switch carriers because of what I presume to be slow/ineffective adaptation of CDMA phones to the new processors. They can’t just not figure it out, so I guess I’ll give them a little more time. I’ve had Verizon since 2004 on everything from flip phones to blackberries to iPhones and never had a no service or dropped call problem except when in remote places where any network would be patchy. To the contrary, until now, I’ve felt I was on a very strong network. That said, if they don’t adapt soon, I will switch to at&t purely to get on the GSM network. I don’t love Verizon so much that I’m interested in “upgrading” to an iPhone 8 from a 2 1/2 year old 7 just to be able to use my phone as an actual phone on their network. Hey Verizon, can you hear me now?
  6. AMTYVLE macrumors 6502a


    Sep 23, 2014
    I've had problems with Verizon in the past along with their customer service. I switched to AT&T years ago and never looked back. My iPhone XS Max is excellent on AT&T. Great LTE coverage and speeds, never had a dropped call - great reception.
  7. ScottieMack macrumors newbie


    May 28, 2019
    I've had my XS Max a little over a month now. I haven't had any issues with dropped calls, however depending on where I am I can have full LTE and the internet seems to be really slow mainly when I'm at work. I've read this might have to do with the intel modems in the newer iPhones.
  8. brian3uk macrumors 6502

    Sep 15, 2016
    Perhaps the 12.3.1 update will help you. My mom had similar issues with Verizon and the update finally made her XS useable.

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7 May 8, 2019