iPhone XS Max iPhone XS Max Freezes During Charge...

Discussion in 'iPhone' started by macloverHK, Sep 29, 2018.

  1. macloverHK macrumors member

    May 16, 2018
    Hong Kong
    This is the second time I encounter this problem since I purchased the phone last Sunday.
    I tried to wake the phone by tapping the screen and/or pressing the power button while charging, but it froze. When I press and hold Power+Vol(-) in attempt to shut down the device the screen suddenly began to flash (Apple Pay even popped up as I pressed the power button several times while it was freezing).

    Did anyone encounter the same problem? I hope this is just a software bug that could be fixed but knowing the QA of Apple in recent years I'm also worried that this could potentially be a hardware issue.

    As a side note I setup the phone as new, so restoring the phone with iTunes doesn't seem to be a solution.

    (Apologies for my English as I'm not a native speaker...)
  2. akash.nu macrumors 604


    May 26, 2016
    It was freezing for me after a restore from previous backup but since setting up as new it seems to be working fine so far. Although I just set it up last evening.
  3. jenag145 macrumors regular

    Jul 31, 2017
    I had similar issues after restore so I reverted it back to factory and started it as a new iPhone setup and now my issues are gone
  4. Smartass macrumors 65816

    Dec 18, 2012
    Unbox therapy already made a video on this issue, so you're not alone on this (obviously)

  5. macloverHK thread starter macrumors member

    May 16, 2018
    Hong Kong
    I managed to re-produce the issue after learning the charging problem. Plug in the charging cable with the phone locked, leaving the phone connected but not charging. Wait for a few minutes and the phone stopped responding (even WhatsApp Web shows that the phone is not connected).

    To make it responsive again, I disconnected the phone from the charger, waited for 15-20 seconds and the screen started to show something.

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4 September 29, 2018