iPhone XS Max iPhone XS Max Freezes During Charge...

Discussion in 'iPhone' started by macloverHK, Sep 29, 2018.

  1. macloverHK macrumors member

    Joined:
    May 16, 2018
    Location:
    Hong Kong
    #1
    This is the second time I encounter this problem since I purchased the phone last Sunday.
    I tried to wake the phone by tapping the screen and/or pressing the power button while charging, but it froze. When I press and hold Power+Vol(-) in attempt to shut down the device the screen suddenly began to flash (Apple Pay even popped up as I pressed the power button several times while it was freezing).

    Did anyone encounter the same problem? I hope this is just a software bug that could be fixed but knowing the QA of Apple in recent years I'm also worried that this could potentially be a hardware issue.

    As a side note I setup the phone as new, so restoring the phone with iTunes doesn't seem to be a solution.

    (Apologies for my English as I'm not a native speaker...)
     
  2. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #2
    It was freezing for me after a restore from previous backup but since setting up as new it seems to be working fine so far. Although I just set it up last evening.
     
  3. jenag145 macrumors regular

    Joined:
    Jul 31, 2017
    #3
    I had similar issues after restore so I reverted it back to factory and started it as a new iPhone setup and now my issues are gone
     
  4. Smartass macrumors 65816

    Joined:
    Dec 18, 2012
    #4
    Unbox therapy already made a video on this issue, so you're not alone on this (obviously)

     
  5. macloverHK thread starter macrumors member

    Joined:
    May 16, 2018
    Location:
    Hong Kong
    #5
    I managed to re-produce the issue after learning the charging problem. Plug in the charging cable with the phone locked, leaving the phone connected but not charging. Wait for a few minutes and the phone stopped responding (even WhatsApp Web shows that the phone is not connected).

    To make it responsive again, I disconnected the phone from the charger, waited for 15-20 seconds and the screen started to show something.
     

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4 September 29, 2018