iPhone XS Max iPhone XS Max starts having some Image retention (and statusbar burn in) - Will Apple replace it?

Discussion in 'iPhone' started by NagasakiGG, May 18, 2019.

  1. NagasakiGG macrumors member

    Joined:
    Sep 20, 2017
    #1
    Hi,

    My iPhone XS Max (bought on release) starts to have some image retention aswell as burnt in statusbar icons.
    Do you think that’s Apple will replace it?

    https://streamable.com/28k81
     
  2. SoIsays macrumors regular

    Joined:
    Nov 1, 2011
    #2
    They'll likely tell you some BS like it does not impair usage of the phone
     
  3. Zaft macrumors 68040

    Zaft

    Joined:
    Jun 16, 2009
    Location:
    Brooklyn, NY
    #3
    OLED has burn in so it’s normal. It would not be considered a defect.
     
  4. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    Honestly, the best advice anyone can give you, is take it to Apple, have them inspect it and see what they have to say. Every Apple store/genius technician will handle things differently, even though they do have a policy/procedure based on OLED screening, I would still have them look at it to determine if they think the severity would require a replacement, or if it’s a defect, or if it’s completely normal.
     
  5. mreg376 macrumors 65816

    mreg376

    Joined:
    Mar 23, 2008
    Location:
    Brooklyn, NY
    #5
    Umm, burn-in a deficiency in the OLED design. It is not "normal" for a phone display. Design defects are covered by your warranty.
     
  6. Zaft macrumors 68040

    Zaft

    Joined:
    Jun 16, 2009
    Location:
    Brooklyn, NY
    #6
    Not when Apple specifically mentions this on their website. “OLED displays can also show slight visual changes. This is also expected behavior and can include “image persistence” or “burn-in,”
     
  7. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #7
    It probably be useful if you provided a link versus just quoting someone what Apple said.

    For example:

    https://www.macrumors.com/2017/11/03/iphone-x-display-screen-burn-in-normal/amp/

    [This is what Apple said about burn-in/image retention when the 2017 X launched]-

    This is also expected behavior and can include "image persistence" or "burn-in," where the display shows a faint remnant of an image even after a new image appears on the screen. This can occur in more extreme cases such as when the same high contrast image is continuously displayed for prolonged periods of time. We've engineered the Super Retina display to be the best in the industry in reducing the effects of OLED "burn-in."
     
  8. MacLappy macrumors 6502

    Joined:
    Jul 28, 2011
    Location:
    Singapore
    #8
    Hi OP, how is the progress on your iPhone XS Max, did Apple replace it for you?
     
  9. gigapocket1 macrumors 65832

    Joined:
    Mar 15, 2009

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8 May 18, 2019