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iPhone XS Max Zagg issue
- Thread starter Alexrat1996
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Looks like dust. Can't be a dead pixel if the phone is off.
I don't think dust can get that far under after an install. It was most likely there at install and you never noticed until now.
Whomever installed the zagg glass, installed it over a few dust specks.
It's likely that dust ended up underneath during the installation process. As above, there's no way a dust could go inside after the installation. If it's noticeable when the screen is on, I'd say get the screen protector replaced.
YOu can file a replacement for it and only pay shipping, as long as the screen protector was purchased within a year.
YOu can file a replacement for it and only pay shipping, as long as the screen protector was purchased within a year.
I will do that.
The big one more noticeable now and I just seen it when screen is on and off
Second one a tiny dot
I will contact zagg.
And make sure you send the old one back after you receive the replacment. If they don't, then they'll charge you the actual cost of it.
Not sure if mine did but I got my phone carrier to install it on launch and I’m using x Doria case
Zagg products has a sketch reputation and their customer service follows right behind that. Even more so, some ‘well known’ tech enthusiasts/reviewers won’t even endorse their product line.
I started using Anker products two years ago and they have really taken off per se with quality and durability. Highly recommend them from a personal stand point.
They’re often the easiest to find at the malls. Their quality has really gone downhill though. Expensive too. $49 vs ankers $9 for two. The Anker one reflected less light and didn’t bubble up the sides.
There is a Zagg kiosk in my local mall. Customer service there is great. They claim they do not even need a receipt. Bring the phone, show them the defect, they will replace and install the new one. There is a small charge ($5-$10???) but I cannot remember the exact amount. I believe they end up taking the old protector and sending it back for their credit.
That’s a dust spec. It has nothing to do with the brand of protector.
Zagg replacement is perfectly fine and easy. Go on their site. Register and sign on and then set up a replacement. $5.99 is all you’ll pay.
When you get your new ZAGG take off the other one and put it in the return envelope.
I and my family replace them once or twice a year. Never any questions asked. My 6S my kid has had 7 replacements since I first bought it when it released.
I replace them if it gets too many scratches for my liking even.
When you install your next one make sure it’s dust free by holding it up to light and scanning the display like a hawk before putting it on. It’s easy to not notice it and dust is like a manganate to it.
I also want to add they work very well. I dropped on the display once and I thought screen was cracked and when I pulled it off it was only the screen protector.
Zagg replacement is perfectly fine and easy. Go on their site. Register and sign on and then set up a replacement. $5.99 is all you’ll pay.
When you get your new ZAGG take off the other one and put it in the return envelope.
I and my family replace them once or twice a year. Never any questions asked. My 6S my kid has had 7 replacements since I first bought it when it released.
I replace them if it gets too many scratches for my liking even.
When you install your next one make sure it’s dust free by holding it up to light and scanning the display like a hawk before putting it on. It’s easy to not notice it and dust is like a manganate to it.
I also want to add they work very well. I dropped on the display once and I thought screen was cracked and when I pulled it off it was only the screen protector.
This isn’t a good example of Customer service, a customer brings the protector in due to a defect and Zagg wants to charge a fee for the install? What they should do, is fix the situation by installing a new protector properly and not charging the customer for something they may not have had control over. The customer already paid for the product that didn’t deliver the results for whatever defect it’s experiencing.
Other companies don’t even offer a kiosk, so not sure what that says about them.
I bet you it’s not zagg charging for the re-install but the owner who leased the kiosk from Zagg will.
I Put it on myself, it’s easy peasy.
I’ve had the same isue with Anker screens lifting at the edges. Current one especially at the ‘horns’, specifically the left one. I’ve had best luck so far with Spigen, not perfect but close.
I dropped my phone in the display, also. My Zagg screen protector survived. My phone screen did not. I also get corners lifting depending on which phone case I have on.
Sorry to hear.
Guess it’s just luck or the differences in the fall and what it hits perhaps.
I know any protector is worth it to save from the scratches at the very least.
If you notice a defect at time of installation they will replace it as many times as it takes to get it right. Otherwise, a crack or scratch (etc) after the fact then the warranty kicks in and they will replace it with the small fee. I have messed up so many screen installs I would much rather have Zagg to it as if they mess it up, again, they will keep on replacing until they get it right.
We will have to agree to disagree
the only reason you get perfect service is that they make 45 dollars profit when you bought one
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Actually I was in the mobile accessories industry. All the tempered glass screen protectors are in the price range of 0.4- 1 dollars. It is on the markting and the package, those things make the final price