iPhone XS iPhone XS screen ‘smudge’

copydeskcat

macrumors 6502
Original poster
Jun 12, 2008
253
4
Hi guys,

I’m a long time iPhone owner (since 3G) and tend to upgrade annually or biannually. I currently have an XS, which was purchased in September 2018.

Recently, I’ve noticed a large smudge on the phone screen which takes up about half of the lower part of the screen. The only way I can describe it, is that it looks like a sweat mark, but it doesn’t go away or react when I swipe a finger across it.

It’s not like an ordinary finger smudge, it almost seems as though it’s embedded in the glass. It can be wiped off, but as soon as I put the phone back in my pocket, it slowly appears again. I’ve had this happen before with my 4 and my 6, but not the 5 or the 7.

I can try and take a photo of it, but I’m curious if anyone else experienced this with their phone?

Best,


CDC
 

copydeskcat

macrumors 6502
Original poster
Jun 12, 2008
253
4
This is the mark here. So, I wiped it with the cloth I would use for cleaning my spectacles. I don’t use anything else to clean it. I cleaned it, put it in my pocket for 60 seconds, and the stain reappears.
 

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Relentless Power

macrumors Nehalem
Jul 12, 2016
31,319
31,694
This is the mark here. So, I wiped it with the cloth I would use for cleaning my spectacles. I don’t use anything else to clean it. I cleaned it, put it in my pocket for 60 seconds, and the stain reappears.
That’s not a stain. The Oleophobic coating is tarnished/disfigured on the display. Contact Apple and see why your options are. Do not use any cleaners to try fix the issue.
 

Dino F

macrumors 68030
Sep 16, 2010
2,952
951
Croydon, South London, UK
This is the mark here. So, I wiped it with the cloth I would use for cleaning my spectacles. I don’t use anything else to clean it. I cleaned it, put it in my pocket for 60 seconds, and the stain reappears.

....that looks identical to the 'smudge' I get on my iPhone XS tempered glass screen shield when my phone has been in my pocket on a hot day!

After a while, it just disappears though....
 

copydeskcat

macrumors 6502
Original poster
Jun 12, 2008
253
4
Update: I took it in to the Apple store on Chestnut Street in San Fransisco (I’m on holiday from the UK touring California).

They went through a few steps to update (and then wipe/restore) - which resolved a few unrelated issues (probably due to a corrupted backup), and then replaced the screen. No quibbling at all. The technician I got was very understanding - he said sometimes the heat, sweat, sunscreen, fabric softener on clothing and various other things - can cause the coating to come off. Because my phone was under warranty, there was no charge - and my phone was back up and running in 60mins.

I bought a Belkin Invisisheild and they installed it in the store with the gizmo.

So, all good. Five stars to Apple.
 
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