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iPhone5 "Action Required" order issues thread

Sgt93

Sgt93

macrumors 6502a
Original poster
Jan 31, 2010
607
111
TX
There is a thread for everything else, so this is for those of us having issues with orders.

I ordered at 0201 central time via the iPhone store app and have a PO Box (I live a half mile from the post office so they will not deliver mail). I changed my address in the Apple store and it still says "awaiting action" and "action required, please call" which I have.....3 times. The Apple custmer service says its a glitch and my phone will still be shipped on the 21st, however; I am getting skeptical with others watching their tracking status (yes I have tried FedEx and UPS tracking several times, nothing). Looks like it is time to call Apple back.
 
I ordered at 0014 using the iPhone app and received an email about 7 hours later telling me to call Apple. I receiveed another email for the same issue while I was on the phone with Apple! My issue was AT&T somehow reached back to 2007 and got an address I used when I first signed up with the original iPhone. I corrected the address with the CSR and he assured me it wouldn't affect my 09/21 delivery. I checked UPS last night and couldn't see anything. I checked again just now, using my home number, and my phone is sitting in Nashville.

I hope you get a positive resolution soon!
 
Kenya said:
I ordered at 0014 using the iPhone app and received an email about 7 hours later telling me to call Apple. I receiveed another email for the same issue while I was on the phone with Apple! My issue was AT&T somehow reached back to 2007 and got an address I used when I first signed up with the original iPhone. I corrected the address with the CSR and he assured me it wouldn't affect my 09/21 delivery. I checked UPS last night and couldn't see anything. I checked again just now, using my home number, and my phone is sitting in Nashville.

I hope you get a positive resolution soon!
Click to expand...

Wow, good news for you. I still have hope! :)
 
I got an action required email midnight last night. It said my Verizon account was past due, which it isn't and never has been. Called Verizon and they confirmed that my account is fine and also told me the last time they gave any info to Apple about my account was when I pre-ordered the phone on the 14th and there were no problems at that time. Talked to apple and they couldn't see any problems with my order or any reason why my phone wouldn't arrive on the 21st as planned. Apple basically said it was probably a glitch and not to worry about it.
 
M87 said:
I got an action required email midnight last night. It said my Verizon account was past due, which it isn't and never has been. Called Verizon and they confirmed that my account is fine and also told me the last time they gave any info to Apple about my account was when I pre-ordered the phone on the 14th and there were no problems at that time. Talked to apple and they couldn't see any problems with my order or any reason why my phone wouldn't arrive on the 21st as planned. Apple basically said it was probably a glitch and not to worry about it.
Click to expand...

Sounds like a similar glitch, I am still worried since people are tracking and I have not seen light at the end of the tunnel. I'm going to wait until the afternoon before calling again. Hope your situation works out.
 
Sgt93 said:
There is a thread for everything else, so this is for those of us having issues with orders.

I ordered at 0201 central time via the iPhone store app and have a PO Box (I live a half mile from the post office so they will not deliver mail). I changed my address in the Apple store and it still says "awaiting action" and "action required, please call" which I have.....3 times. The Apple custmer service says its a glitch and my phone will still be shipped on the 21st, however; I am getting skeptical with others watching their tracking status (yes I have tried FedEx and UPS tracking several times, nothing). Looks like it is time to call Apple back.
Click to expand...

I have exactly the same issue. Apple wouldn't let me chance my address from my AT&T mailing address. I got the "Action" email. I updated the mailing address 2 days ago. It's still showing action required.

I clicked on the support link and it's not showing up there. I've called apple and they said everything is fine.

I'm a little concerned because everyone is getting shipping updates and I've got nothing. I ordered at 12:01.
 
Kenya said:
Keep us posted! Best of luck.
Click to expand...

Thank you, I will.

----------
iregret said:
I have exactly the same issue. Apple wouldn't let me chance my address from my AT&T mailing address. I got the "Action" email. I updated the mailing address 2 days ago. It's still showing action required.

I clicked on the support link and it's not showing up there. I've called apple and they said everything is fine.

I'm a little concerned because everyone is getting shipping updates and I've got nothing. I ordered at 12:01.
Click to expand...

Sounds like we are in the same boat. I spoke with a buddy who went through this with the 4S order and said he never received shipping info and it just showed up on delivery day. I don't think my heart can handle that LOL.
 
Kenya said:
Keep us posted! Best of luck.
Click to expand...

Just got of the phone with Apple. Essentially what happened is that Apple had to confirm with AT&T that it was ok to drop my "PO Box" from my address for shipping, even though I made the change myself online. I am now "preparing for shipping" :D

Thanks all for the help.:)
 
M87 said:
I got an action required email midnight last night. It said my Verizon account was past due, which it isn't and never has been. Called Verizon and they confirmed that my account is fine and also told me the last time they gave any info to Apple about my account was when I pre-ordered the phone on the 14th and there were no problems at that time. Talked to apple and they couldn't see any problems with my order or any reason why my phone wouldn't arrive on the 21st as planned. Apple basically said it was probably a glitch and not to worry about it.
Click to expand...

Same thing here. Never past due.
 
I also got an action required email about a past due balance with verizon early this morning. Called Apply, they show that the order is still preparing to ship, that the credit card authorization is current, etc.. Verizon confirmed that I'm not, and never have been past due.

Apple claims it was a mistake in the system, they are investigating, and that I will get my iPhone on 9/21..

Still no tracking information and still nothing found when I try to track by reference with UPS or FedEx. Has anyone who's gotten this action required email actually seen tracking info?
 
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