iPhone's screen still backlit, but only white/grey vertical lines appear - HELP!

Discussion in 'iPhone Tips, Help and Troubleshooting' started by annessax, Jun 14, 2012.

  1. annessax macrumors newbie

    Jun 14, 2012
    Detroit, Michigan
    I didn't drop or do anything to this phone- I'm abroad in Italy for a few weeks and I had a replacement (used) iPhone sent to me (mine got stolen my first week here, go figure). Turned the screen on last night and this is what I got:


    Thought maybe an iTunes restore session might have fixed it, but that didn't work. The functions are still working (if I activate the screen and swipe right, you still hear the click as if you were unlocking it). Maybe the most I can do is take it into the store, but I was wondering if anyone had any other possible suggestions - this is my only way to take pictures and call to the US with a wifi connection, and I still have 3 weeks left in Europe until I'm able to go to the Verizon store =/

  2. MNFL macrumors member


    Mar 27, 2012
    try a hard restore from itunes
    if that didn't help
    then the issue isn't with the software

    maybe the screen is dislocated or something

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