iPhone X iPhoneX with screen defect 3 month after warranty

Discussion in 'iPhone' started by gcvc7317, May 13, 2019.

  1. gcvc7317 macrumors newbie

    Joined:
    May 13, 2019
    Location:
    -29.906754,-51.1508
    #1
    I bought an iPhoneX in February 2018 and was very satisfied, until this week. My iPhoneX got green lines on the screen and then darkened, sometimes green lines appear as in the attached image.



    This was a surprise to me, because a $ 1,000.00 product fails in 15 months. I await a solution, because even if it is out of warranty, it is not acceptable that you have to pay for this concert.



    My conclusion is the iPhoneX isn't a good device.



    Another issue, is the information related to the recall of the iPhoneX screen, because I understand that is what is happening with mine.



    In my option Apple should solve this repair without charge.
     

    Attached Files:

  2. AustinIllini macrumors demi-goddess

    AustinIllini

    Joined:
    Oct 20, 2011
    Location:
    Austin, TX
  3. Lekro macrumors regular

    Lekro

    Joined:
    Mar 23, 2019
    Location:
    Budapest, Hungary
    #3
    You can ask for Customer Relations on the phone with Apple. They can make exceptions.
     
  4. The-Real-Deal82 macrumors 604

    The-Real-Deal82

    Joined:
    Jan 17, 2013
    Location:
    Wales, United Kingdom
    #4
    Apple will likely replace it as it’s very close to the end of the warranty. Just go in and be nice and they usually do it. :)
     
  5. AppleLuvver macrumors member

    AppleLuvver

    Joined:
    Oct 3, 2012
    Location:
    U.S.
    #5
    I just had my iphone x screen replaced for the 2nd time last weekend. It was free. They said there is a current "program" for known iphone X screen issues and they will cover the screen repair for 3 years from purchase date. The first time I had it replaced it was about one year ago for ghost-touching. The most recent time was for the screen being completely unresponsive to touch.
     
  6. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6
    Screen problems like this can be caused by the user dropping the device. The iPhone X is very popular and this does not seem to be a common problem so, your conclusion is flawed.
     
  7. canuckRus macrumors 6502a

    canuckRus

    Joined:
    May 18, 2014
    #7
    If a warranty issue did you purchase with a CC offering an extra year of warranty protection?
     
  8. AppleLuvver, May 14, 2019
    Last edited: May 14, 2019

    AppleLuvver macrumors member

    AppleLuvver

    Joined:
    Oct 3, 2012
    Location:
    U.S.
    #8
    I have literally never dropped my phone since I’ve owned it. Apple knows there is a problem with the iPhone X screen, hence the “program” that covers the repair. I think the X is an excellent phone, however some of them do have these screen issues by no fault of the owner.

    Edited to add that mine is also out of warranty and I do not have Apple care.
    --- Post Merged, May 14, 2019 ---

    https://www.macrumors.com/2017/11/10/iphone-x-green-line-on-display/
     
  9. dazz87 macrumors 65816

    dazz87

    Joined:
    Sep 24, 2007
    #9
    This.
     
  10. jardinager macrumors regular

    jardinager

    Joined:
    Apr 24, 2015
    Location:
    NC

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9 May 13, 2019