Hey guys, word of warning if you own an iPod Touch 4G and live in a Country like myself with high humidity & temperatures and a gapping hole in the ozone layer above your head, and you find your iPod Touch 4G cracks whilst holding it and powering down going from a sunny high humid area to a mall with Air-con with a sudden drop of humidity and temp, pop goes the screen.
APPLE will not replace the product! Even though the product was owned for less than 10days go figure that one out. APPLE had claimed firstly based on a photo it was Physical Damage, then Secondly Accidental Damage, and even after an approved APPLE service provider inspected it, and said there was no point of impact and the service provider would support replacement APPLE still said NO!
Also note APPLE stated that they do not speculate on things, yet there answer to me was they speculated Physical Damage. Uh contradiction of terms there I would say....
Nice of them $500 Ipod Touch 4G... After a lot of wrangling, arguing and threatening with Lawyers and Media exposure suddenly APPLE had a change of heart and broke normal procedure to replace the item...
You will also find that the 4G is roughly 1.5mm thinner than its 3G counter part and also has a little more flex in the body. To prove the point to Apple about the screen, as no object had been dropped onto it or even had the product been dropped, we decided to test the 3G model by really giving it a hard time and dropping it onto all sorts of textures and so forth, throwing it was included and yet the screen never broke.
I even went to the extent of having the item forensically tested and, from the glass part that had exploded and popped, the forensic people came up with a very clinical analysis that the glass had not been tempered to suit the application and purpose of it's usage and intent. They noted that this maybe a manufacturing flaw and the product if not a manufacturing flaw could be considered as a non-merchantable item. But neither less, APPLE's attitude towards things was very concerning to say the least ie; not interested and don't care aka APPLE dontCARE!
It makes you wonder wether the APPLE engineers actually factor into account, all these notes as per above humidity and sudden temp drops and also by compacting the iPod Touch, they should really of strengthened the chassis, and checked types of glass tempering and so forth. It mind boggles myself how a company can get things so wrong, which in my opinion is a lack a product testing. I'm not saying all the Tough 4G's will do this as it is hard to say given on wether conditions etc... But just be warned if the screen cracks for no reason at all, kiss your money goodbye!
APPLE will not replace the product! Even though the product was owned for less than 10days go figure that one out. APPLE had claimed firstly based on a photo it was Physical Damage, then Secondly Accidental Damage, and even after an approved APPLE service provider inspected it, and said there was no point of impact and the service provider would support replacement APPLE still said NO!
Also note APPLE stated that they do not speculate on things, yet there answer to me was they speculated Physical Damage. Uh contradiction of terms there I would say....
Nice of them $500 Ipod Touch 4G... After a lot of wrangling, arguing and threatening with Lawyers and Media exposure suddenly APPLE had a change of heart and broke normal procedure to replace the item...
You will also find that the 4G is roughly 1.5mm thinner than its 3G counter part and also has a little more flex in the body. To prove the point to Apple about the screen, as no object had been dropped onto it or even had the product been dropped, we decided to test the 3G model by really giving it a hard time and dropping it onto all sorts of textures and so forth, throwing it was included and yet the screen never broke.
I even went to the extent of having the item forensically tested and, from the glass part that had exploded and popped, the forensic people came up with a very clinical analysis that the glass had not been tempered to suit the application and purpose of it's usage and intent. They noted that this maybe a manufacturing flaw and the product if not a manufacturing flaw could be considered as a non-merchantable item. But neither less, APPLE's attitude towards things was very concerning to say the least ie; not interested and don't care aka APPLE dontCARE!
It makes you wonder wether the APPLE engineers actually factor into account, all these notes as per above humidity and sudden temp drops and also by compacting the iPod Touch, they should really of strengthened the chassis, and checked types of glass tempering and so forth. It mind boggles myself how a company can get things so wrong, which in my opinion is a lack a product testing. I'm not saying all the Tough 4G's will do this as it is hard to say given on wether conditions etc... But just be warned if the screen cracks for no reason at all, kiss your money goodbye!
