iPod AppleCare?

[tex210]

the ipod is growing up!

For the iPod to get Applecare, I am hoping it has entered a new phase, capable of text input I hope.... let's just call it the newton II. I know you are all sick of it, but come on!

 

[humangod]

what applecare covers, and what it does not cover

hello.

what applecare covers:

if hardware that "ships" with the computer, out of the factory, fails under normal conditions, that part will be replaced, fixed, or a comparable part will be put in its place. all the hardware, such as hdd's, video cards, etc that are put into the computer at the factory are "apple branded." i.e. the hdd may be made by toshiba, but it bears the apple logo on it. that is what apple branded means. everything inside an ipod is apple branded.

in regards to batteries: batteries are just covered if there is a defect, or if it malfunctions. i.e. if the battery is not recognized by the computer, it will not charge, etc. i'm not talking about lasting 5 min, i'm talking about not charging. the battery is a "consumable part." it will be used up. just like your car battery, when it is used up, your warranty does not cover it. you will have to buy a new one. on all apple portable computers and ipods, if the battery exibits signs of defects or if it is malfunctioning, it will be covered under the applecare or warranty. if it is just "used up," it's time for you to buy a new battery.

the applecare also covers something that compusa and best buy does not offer: unlimited telephone support.

compusa's plan is like this: you have a 12 inch powerbook, 1g. it is 7 months old. you have compusa's warranty. you get a flashing mark when your computer starts up. this can be the cause of many different things. but let's say you don't know much about computers. you call compusa to get your computer serviced under their warranty. they will refer you to apple because your computer is still covered under the apple warranty. when you call apple, you are outside of your 90 days phone support, but within your 1 yr warranty. if they fix it over the phone, "you" are charged for the phone call because it was not a hardware failure. compusa will not reimburse you for that. you just paid twice for service on your computer

now let's say you have the applecare. same situation as above. you call up apple, and they can fix it over the phone. i.e. no hw failure. you're not charged extra, because the applecare already covers the phone support.

don't think i know what i'm talking about? look at my profile.

 

[itsbetteronamac]

I am probaly going to get an ipod for x-mas and I would love to have an extended warrenty. But, what I really want is some "insurance" for when I acidently drop it and it goes comppoey.

 

[CompUSAMacNerd]

Re: tap vs rep

Originally posted by hunterhalcomb
I work at compusa, and while there may be problems with the tap plans on computers, the replacement plans on ipods are a steal. Actually, according to company policy, were not supposed to sell it on ipods, but we do anyway. It covers everything, even accidental damage like a drop, and we'll replace it with a new one when you bring it in. I think it's fair to have to buy coverage with every replacement, because of the anything-goes policy. That's just my opinion.

As my user name states. I obviously work at compusa also, and there is no such thing as a rule saying that we can not sell replacement plans on iPods.

Who gave you that misleading information? 🙂 An iPod, like any other peripherial, is covered under that Tap policy. :>

Jason-
Proud Apple Care seller at the #1 apple sales compusa in their region.

 

[CompUSAMacNerd]

Re: what applecare covers, and what it does not cover

Originally posted by humangod
hello.

what applecare covers:

compusa's plan is like this: you have a 12 inch powerbook, 1g. it is 7 months old. you have compusa's warranty. you get a flashing mark when your computer starts up. this can be the cause of many different things. but let's say you don't know much about computers. you call compusa to get your computer serviced under their warranty. they will refer you to apple because your computer is still covered under the apple warranty. when you call apple, you are outside of your 90 days phone support, but within your 1 yr warranty. if they fix it over the phone, "you" are charged for the phone call because it was not a hardware failure. compusa will not reimburse you for that. you just paid twice for service on your computer

don't think i know what i'm talking about? look at my profile.

CompUSA's Tap plan covers phone support 24 hours a day, 7 days a week, regardless if its Apple or not. If you do decide to call CompUSA on a warranty issue, they won't make you call Apple, they'll tell you to take it to the local service center/store, which for you would be Sac Town or N. Sac (roseville), and then we ship it straight to Apple for that first year, under Apple care.

In my 5 years experience there, handling Apple sales and tech support, I never made any of my customers call Apple first, regardless if its in the first year of warranty. BTW. I'm in the next Compusa over from you 🙂

 

[CompUSAMacNerd]

Originally posted by victoras
I had once heard that you can actually purchase a CompUSA extended warranty on a product even if you didn't buy the product from CompUSA. Anyone know if that's true? (it's not easy to find such info on the web site)

This is true. Just bring your product in to any compusa with your receipt, and we do what we call a Tap modification form. Pretty much you pay for the warranty, and we fax the sheet and a copy of your receipt to our program, and.. ta da, its covered. Long as you got a serial number, its cool 🙂

 

[coumerelli]

Originally posted by CompUSAMacNerd
This is true. Just bring your product in to any compusa with your receipt, and we do what we call a Tap modification form. Pretty much you pay for the warranty, and we fax the sheet and a copy of your receipt to our program, and.. ta da, its covered. Long as you got a serial number, its cool 🙂

weird 😕 ........but cool! 😎 😀

 

[crazytom]

Re: what applecare covers, and what it does not cover

Originally posted by humangod
hello.

what applecare covers:

if hardware that "ships" with the computer, out of the factory, fails under normal conditions, that part will be replaced, fixed, or a comparable part will be put in its place. all the hardware, such as hdd's, video cards, etc that are put into the computer at the factory are "apple branded." i.e. the hdd may be made by toshiba, but it bears the apple logo on it. that is what apple branded means. everything inside an ipod is apple branded.

<snip>

don't think i know what i'm talking about? look at my profile.

Funny, I thought I just mentioned Apple NOT covering an ATI video card because it wasn't Apple Branded; and yes, it was installed at the factory. AFAIK, whatever part inside a machine must have an official Apple logo on it to be covered. I am curious to know if anyone has cracked open their iPod to see exactly what is Apple branded in it.

 

[yoman]

AppleCare for Ipod announced!!!

Go to

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?productLearnMore=M9404LL/A


$59 and includes battery coverage for 2 yrs.

Hmmm

Edit: coverage is actually for 2 years not 3 years

 

[crazytom]

Re: AppleCare for Ipod announced!!!

Originally posted by yoman
Go to

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?productLearnMore=M9404LL/A


$59 and includes battery coverage for 2 yrs.

Hmmm

Edit: coverage is actually for 2 years not 3 years

That's not a bad deal, especially if you get heavy use out of your iPod.

I think it's interesting that they include software updates and web-based support files as part of the package---doesn't everyone have access to that anyway?

 

[legion]

That's two years total (including the original 1 year of the product) That is NOT a good deal at $60. So it's only the addition of 1 year.

Best Buy gives you 4 years at about $40.