ipod battery 'lowdown'

Discussion in 'iPod' started by Ashapalan, Sep 19, 2005.

  1. Ashapalan macrumors 6502a

    Apr 17, 2005
    just to check what you think...

    would you say that my battery needs looking at?...
    (these times are all literal)

    5 mins of viewing photo's with music
    20 min of listening to music before turning off on sleep timer

    alarm clock wake up 8 hours later, 10 mins of music

    off for 6 hours
    calender view for 10 mins
    then listen to music for 10 mins, battery now out.

    Is that acceptable...
    55 mins of use
    14 hours of standby

    does it need to go back to apple?
  2. GreeneGirl7 macrumors regular


    Mar 10, 2005
    Oxford, England
    What kind of iPod? How long have you had it? Did you have the backlight and/or EQ on while in use?

    If it's been less than 90 days or if you have Apple Care, I'd definitely call Apple. I can't remember the test you're supposed to do, but they'll have you run it a certain way and see how long the battery lasts. If it hasn't retained 50% life, they'll replace it during the first year under the warranty.
  3. Ashapalan thread starter macrumors 6502a

    Apr 17, 2005
    its an ipod 'photo' 30 gig
    i've had it since april

    the store i purchased it off said that i could simply replace it there and then, for an mp3 player the same value. But seeing as there isnt a 30 gig anymore, id either have to drop 10 gig and go for the 20, or pay an extra 50 pounds for the 60.

    I think its prob best to go through apple.
  4. Chamir macrumors newbie

    Sep 19, 2005
    Before sending in an ipod for repair you need to first reset it and then restore it with the latest ipod software available (you can find it on the apple website). The software in the ipod also handles the battery some. If you still have problems with the battery/other functions in the ipod after that you can send it in. Remember that the battery life apple states is under perfect conditions. No EQ no backlight, aac 128 and no switching songs (hdd works more then and that shortens the battery life). To cold and to warm will also effect battery.

    There are a few ways to do it depending on where you live. In Europe you have 3 options to arrange the repair. If you have a personalized ipod you should always set up a repair from the website or call apple otherwise you will get an unpersonalized ipod back.

    1. Take it to an authorized service provider. Take your receipt with you otherwise they will not arrange the repair. If you have not done any troubleshooting on the ipod and they can solve it by resetting or restoring it they may charge you for it.
    If you have done everything you will not be charged and turnaround for the repair is shorter if you take it in your self.

    2. Set up a repair yourself using http://depot.info.apple.com and apple will come and pick it up normaly within 2 working days. and then return a replacement ipod to you if it's broken. Otherwise you will get it in the same state. If you have a shuffle apple will send you a new one first and then you return the old one within 10 days using the envelope you received for this with the new ipod. Site for shuffle repair is http://depot.info.apple.com/ipodshuffle
    Time of repair depends if the ipod is personalized or not. An non personlized ipod turnaround should be between 5-10 working days while a personlized ipod can take a few weeks up to a month or more if you are unlucky. An ipod shuffle is much faster to get since they send you a new one directly.

    3. Call apple to set up a repair and they will come and pick it up as in number 2. Be sure that you are within 90 days from purchase and remeber that you only have 1 incident you can call apple about the first 90 days. If you are after 90 days you can pay them for each incident or sign up for an applecare.
    So my recommendation is to take it in to service your self or set it up from internet.

    You battery life is not acceptable at all and if you are still under warrany and reset/restore don't help you should get it fixed.
  5. Ashapalan thread starter macrumors 6502a

    Apr 17, 2005
    thanks for the effort, that's really detailed.

    I think option 2 looks good if i go with apple.
  6. BlizzardBomb macrumors 68030


    Jun 15, 2005
    Run your iPod, playing JUST music without EQs and see how long it lasts. If its longer than 7.5 hours, its fine.

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