iPod exploded, will Genius replace?

Discussion in 'iPod touch' started by thetrumanator, Apr 17, 2011.

  1. thetrumanator macrumors newbie

    Joined:
    Apr 17, 2011
    #1
    So i went to sleep last night after the battery was fully charged on my 4th gen Ipod Touch. I unpugged it and set it next to my phone. I woke up in the morning because it was SOOOO hot. It started cooling down and the screen cracked. It hasn't worked since and I will probably drive to an Apple store(two hours away) tomorrow. I just want to make sure this won't be a wasted trip. Gas is expensive!

    Thanks for your help.
     
  2. Dr Kevorkian94 macrumors 68020

    Joined:
    Jun 9, 2009
    Location:
    SI, NY
    #2
    If it is under warrantee then just explain to them what happend and I'm sure ther will.
     
  3. thetrumanator thread starter macrumors newbie

    Joined:
    Apr 17, 2011
    #3
    If i get a moody genius am i able to talk to another one or do I have to go straight to a manager. I still dont understand how this happened!
     
  4. likethesoup2 macrumors 6502a

    Joined:
    Mar 29, 2011
    Location:
    Orlando, Florida
    #4
    Here's a thought -- CALL and talk to someone who has the authority to say yes or no. Get their name, when they'll be there etc . . . THEN make the trip.
     
  5. SidBala macrumors 6502a

    Joined:
    Jun 27, 2010
    #5
    Do you have any pictures of it?

    Tell them that it burnt your hands and it almost burnt your house down.

    If they want to avoid the negative publicity and possibly a lawsuit, they should quietly and swiftly give you a replacement.
     

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