Mine was fairly new at the time... not even 2 weeks old and they just exchanged it for a brand new one of the same model. I believe, if it goes over 14 days, they send it out for repair but if it's within the 14 days they exchange it with a new one.CubaTBird said:When they exchanged urs, they exchanged it with the model u already owned right? they didn't give u a new one? just wonderin.. c